Here's a simple technique that you can use to evaluate your customers' experience with your organization. Better yet it will help you identify what you can do to improve each customer's relationship with your company....
To increase innovation in your organization, learn how to practice the “4Ps.” As the author suggests, these four Ps—priority, plan, people, and process—are the four elements to consider in order to build your innovation efforts.
There's a new generation out there--the Linkster Generation. Find out how tohelp them to enter the workforce.
A three-step approach to difficult workplace conversations: prepare, plan, and practice.
Learn the mistakes in organization transformation.
Learn about the growing use of telecommuting project management.
An introvert may have trouble getting noticed in the workplace. Jennifer B. Kahnweiler, Ph.D. explains how introverts can move from the shadows to success.
An interview with Nannette Rundle Carroll, author of The Communication Problem Solver
There are many ways a small company can benefit by forming an alliance with a larger one, including the ability to tap into a larger customer base. But the failure rate for these partnerships can be as high as 60%. Here are some strategies that will...
For many years, mastery of "the 3 Rs" was considered sufficient preparation for entering the job market. That was then. According to a new AMA survey of executives, today's workers must also be skilled in "the 4 Cs"—critical thinking/problem solving, communication, collaboration, and creativity.