Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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What's Your Business EQ (Etiquette Quotient)?

In business, how you present yourself is as important as the service or product you're presenting. Take business etiquette expert Lydia Ramsey's "Busiquiz" before your next client meeting to make sure you put your best foot forward (and not in your...

What’s Your Sales Routine?

Everyone is completely overwhelmed on the social media front wondering where it begins and where it ends. Not to mention, it’s a HUGE time sink for everyone and discouraging to many when they don’t see immediate returns.

When a Business Reset Is in Order

Learn how one organization reorganized itself to fit the market needs.

What's Your Social Quotient?

Boost your business and career by leveraging your social skills.

How To Handle Transitioning from Peer to Manager

Advice for young managers who have been promoted and must now supervise former peers.

When Competitors Should Team Up

Strategic collaboration is something that today's leaders should spend more time in investigating. As two Mercer consultants report, "When companies fight over things that hold little value to customers or that offer little potential for...

When Friendships and Work Clash

According to a Gallup study, workplace friendships increase employee satisfaction by almost 50%. But when personal friends try too hard to maintain their relationships in the workplace, or if the friendships go awry, problems can arise....

When Customers Don't Behave As You'd Like

Companies invest huge amounts of time and money in identifying and learning about potential and current customers, but sometimes the challenges customers present leave firms wondering whether that's money well spent. Here are some techniques firms can...

When Good Storytelling Goes Bad

Why everyone needs to have a researcher's skepticism.

When Employees Fail: Management Is Often to Blame

If employees consistently fail in certain positions, maybe it’s management’s fault.