A case exercise on hypothetical ethics situations for administrative professionals.
If you want to get your message across most effectively, pay attention not just to your words but to your body language. When it comes to nonverbal communication, perception is everything. Communication expert Carol Kinsey Goman, Ph.D., explains how...
Learn what attracts today's customers--and price is not a factor.
The good news-you've just won a high-level executive position. The bad news? You have a 40% chance of biting the dust within the next 18 months. We asked Scott Eblin, a Washington, D.C.–based executive coach and author of <i>The Next Level: What...
If you don't learn how to promote yourself, your company may not promote you, either, says Peggy Klaus, author of <i>Brag! The Art of Tooting Your Own Horn Without Blowing It</i>. While nobody likes a braggart, keeping quiet about your...
How can managers in the Information Age implement change most effectively? Don't issue edicts, don't surprise people with abrupt, surprising changes and don't ignore or sugarcoat negativity, advises Carol Kinsey Goman, Ph.D....
Culture is a complex and critical component of leadership. Yet many leaders underestimate its impact or fail to deal effectively with it in conjunction with growth strategies and other business initiatives. As CEO Lou Gerstner said about IBM’s culture during a period of transformation, “I came to se
Gender equality in the workplace is largely seen as a women’s issue.
Five tips to helpe remember people's names and enhance your professional and personal relationships.
In business, how you present yourself is as important as the service or product you're presenting. Take business etiquette expert Lydia Ramsey's "Busiquiz" before your next client meeting to make sure you put your best foot forward (and not in your...