Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

Topics

What It Takes to Put Clients First

An 11-step strategy to put clients first in any organization.

What Kind of Smarts Do You Have?

Is the ability to lead something you're born with, or something you acquire? A little of both, say the authors of <i>Smarts: Are We Hardwired for Success?</i> Each of us is born with 12 basic skills, which are fully developed-and unchangeable-by...

What Leaders Can Learn from the Pittsburgh Pirates

The quickest way to turn a 51-year-old man into a 10-year-old boy is to bring up baseball. And that’s exactly what happened when I received a call from Kyle Stark, the assistant general manager of the Pittsburgh Pirates. At the request of Clint Hurdle, the Pirates’ manager, I was invited to spend tw

What Makes an Exceptional Leader?

Leadership lessons based on Sir Ernest Shackleton's famous 1914 Antarctic expedition.

What Can We Learn From Zuck?

Watching Mark Zuckerberg, you’re left wondering—as you would be with all. Time magazine Persons of the Year—how you could possibly emulate him. It would be nearly impossible to learn to do what Zuckerberg does: vision and intuition are hard to coach.

What to Do if You Forget Someone's Name

Unless you have a photographic memory or are one of the few people who can get away with calling everyone "kiddo," sooner or later you'll be in the uncomfortable situation of forgetting someone's name. No need to panic. These tips from a memory master are guaranteed to get you out of hot water every

What to Do When an Employee Is Listed as a Sex Offender on a Megan's Law Registry

It's almost unthinkable-you find out that someone on your staff is a convicted sex offender. Your instincts might tell you to react in one way, but you also have an obligation to act in a manner that is both legal and in accordance with your...

What You Don't Know about Rising to "the Next Level"

The good news-you've just won a high-level executive position. The bad news? You have a 40% chance of biting the dust within the next 18 months. We asked Scott Eblin, a Washington, D.C.–based executive coach and author of <i>The Next Level: What...

Mastering Body Language: What to Say Without Speaking

If you want to get your message across most effectively, pay attention not just to your words but to your body language. When it comes to nonverbal communication, perception is everything. Communication expert Carol Kinsey Goman, Ph.D., explains how...

What Your Customers Really Want (Hint: It's Not Just Price!)

Learn what attracts today's customers--and price is not a factor.