Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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What’s Your Sales Routine?

Everyone is completely overwhelmed on the social media front wondering where it begins and where it ends. Not to mention, it’s a HUGE time sink for everyone and discouraging to many when they don’t see immediate returns.

What's Your Story?

Forget the PowerPoint presentations and the bar charts. If you really want to grab people's attention, there is no substitute for the age-old art form of storytelling-and some of the most powerful, engaging stories you can tell are the ones starring...

What's Your Social Quotient?

Boost your business and career by leveraging your social skills.

When a Business Reset Is in Order

Learn how one organization reorganized itself to fit the market needs.

How To Handle Transitioning from Peer to Manager

Advice for young managers who have been promoted and must now supervise former peers.

When Competitors Should Team Up

Strategic collaboration is something that today's leaders should spend more time in investigating. As two Mercer consultants report, "When companies fight over things that hold little value to customers or that offer little potential for...

When Customers Don't Behave As You'd Like

Companies invest huge amounts of time and money in identifying and learning about potential and current customers, but sometimes the challenges customers present leave firms wondering whether that's money well spent. Here are some techniques firms can...

When Employees Fail: Management Is Often to Blame

If employees consistently fail in certain positions, maybe it’s management’s fault.

When Friendships and Work Clash

According to a Gallup study, workplace friendships increase employee satisfaction by almost 50%. But when personal friends try too hard to maintain their relationships in the workplace, or if the friendships go awry, problems can arise....

When Good Storytelling Goes Bad

Why everyone needs to have a researcher's skepticism.