Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

Topics

What's Your Social Quotient?

Boost your business and career by leveraging your social skills.

When a Business Reset Is in Order

Learn how one organization reorganized itself to fit the market needs.

What's Your Story?

Forget the PowerPoint presentations and the bar charts. If you really want to grab people's attention, there is no substitute for the age-old art form of storytelling-and some of the most powerful, engaging stories you can tell are the ones starring...

When Customers Don't Behave As You'd Like

Companies invest huge amounts of time and money in identifying and learning about potential and current customers, but sometimes the challenges customers present leave firms wondering whether that's money well spent. Here are some techniques firms can...

When Employees Fail: Management Is Often to Blame

If employees consistently fail in certain positions, maybe it’s management’s fault.

When Friendships and Work Clash

According to a Gallup study, workplace friendships increase employee satisfaction by almost 50%. But when personal friends try too hard to maintain their relationships in the workplace, or if the friendships go awry, problems can arise....

When Good Storytelling Goes Bad

Why everyone needs to have a researcher's skepticism.

When Leaders Talk with Their Hands

Learn which hand gestures can be most effective to make key points.

When Measurement Goes Bad

Measurement has the potential to be a very powerful, highly functional, and extremely positive force in organizations and for their employees. Unfortunately, when used poorly, not only does it not live up to its positive promise, but performance...

When NOT to E-mail

If you've ever sent an e-mail that you wished you could take back (and who hasn't), you might want to keep this list of situations in which you should never, EVER send e-mail....