Fueled by a seemingly endless supply of innovations, Google's growth has been nothing short of phenomenal. Here's a look at the engines that drive the company's innovation machine....
Leaders are good strategists and planners. Again, what I’ve found in working with successful men and women in business is that they’re very, very good planners. They have taken the time to learn or been taught how to do strategic thinking.
The results of an American Management Association/i4cp study on leadership competencies.
Test yourself with a short quiz from AMA’s new Business Grammar Workshop.
Mark Vickers of i4cp has a question for today’s organizations: Given all the resources poured into leadership development, why aren’t they doing a better job at it? In a recent i4p study, three quarters of respondents said that developing leaders is highly important, but less than a quarter of respo
Is reading dead? Some experts predict that streaming video and talking computers will soon replace the written word. And studies appear to back them up: the percentage of Americans who read literary works, 57% in 1982, dropped to 47% in 2002, with...
Learn how to measure customer service delivery
Have you ever wondered about the origin of the word "mayday," the international distress call used by ships and aircraft? In the preface to her new book Mayday!
Looking to learn a valuable new business skill? Consultant and author Mike Staver suggests this one: learning when to shut up....
Should your organization grow its leadership from within, or acquire it from without? Each tactic has its advantages and disadvantages, according to Robert Barner, author of Bench Strength. Here, Barner explains the factors organizations should...