Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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The Lost Art of Shutting Up

Looking to learn a valuable new business skill? Consultant and author Mike Staver suggests this one: learning when to shut up....

The Marriage of IoT and AI

The widespread collection of data is no longer an insurmountable problem. With everything from smart refrigerators to smart toothbrushes and thermostats, there has never been more information available. Instead, the problem we face at this point is creating a cohesive picture when there is data comi

The Millennials

Economic uncertainty today shouldn't distract us from other business issues, like that of talent management with its longer-term implications. So it is critical to look at the findings of a survey by Career Systems International on the 17–28 year olds...

The Miscommunication Medium

Do you often feel misunderstood? The problem may be that your e-mails don't properly "speak" your mind....

The More Things Change...

A lot has changed in 20 years, and yet many things have remained remarkably constant. This includes a lot of the top priorities of HR professionals and other managers, as an analysis of the latest data from i4cp's 2007/2008 Major Issues Survey reveals....

The Most Important Decision Every Company Will Make

Companies that understand and tout their competitive advantages are able to maintain prices (even raise them), gain market share, and maintain or grow profit margins—even in tough economic times. Successful companies in the U.S. have learned a way to communicate product or service value that minimiz

The Motivating Power of Brands

A strong, successful brand resonates with consumers, attracts their loyalty and wins their hearts and minds. Can it do the same with your staff? Janelle Barlow, author of <i>Branded Customer Service</i>, argues that your company's brand can be one of...

The Myth of Multitasking

Learn why multitasking isn't always the most effective use of today's heavy workloads.

The Necessity of Strangers

Today's leaders must build organizations and cultures that are more open to the world arround them.

The New 2-in-1 CEO

Increasingly, businesses need 2-in-1 leaders to help cope with everything from globalization to quickening innovation to shorter product lifecycles.

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