In this excerpt from their forthcoming book Riding the Blue Train, Bart Sayle, CEO of The Breakthrough Group, and Surinder Kumar, Chief Innovation Officer for the Wm. Wrigley Jr. Company, discuss what it takes to become a "breakthrough leader."...
Your goals must be clear if you want to take succession planning seriously. In order to create a talent pipeline to meet emerging leadership needs, it's important to tie performance and potential together. This will enable you to fill critical...
Test yourself with a short quiz from AMA’s new Business Grammar Workshop.
Leaders are good strategists and planners. Again, what I’ve found in working with successful men and women in business is that they’re very, very good planners. They have taken the time to learn or been taught how to do strategic thinking.
Is reading dead? Some experts predict that streaming video and talking computers will soon replace the written word. And studies appear to back them up: the percentage of Americans who read literary works, 57% in 1982, dropped to 47% in 2002, with...
Learn how to measure customer service delivery
Have you ever wondered about the origin of the word "mayday," the international distress call used by ships and aircraft? In the preface to her new book Mayday!
Looking to learn a valuable new business skill? Consultant and author Mike Staver suggests this one: learning when to shut up....
Should your organization grow its leadership from within, or acquire it from without? Each tactic has its advantages and disadvantages, according to Robert Barner, author of Bench Strength. Here, Barner explains the factors organizations should...
The widespread collection of data is no longer an insurmountable problem. With everything from smart refrigerators to smart toothbrushes and thermostats, there has never been more information available. Instead, the problem we face at this point is creating a cohesive picture when there is data comi