Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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The Latest on Workplace Monitoring and Surveillance

From e-mail monitoring and Website blocking to phone tapping and GPS tracking, employers increasingly combine technology with policy to manage productivity and minimize litigation, security, and other risks.

The Law of Listening

Learn how to become a better communicator

How to Become a Good Strategist and Leader

Leaders are good strategists and planners. Again, what I’ve found in working with successful men and women in business is that they’re very, very good planners. They have taken the time to learn or been taught how to do strategic thinking.

The Leadership Competencies that Matter Most in Today's Trying Economic Times

The results of an American Management Association/i4cp study on leadership competencies.

The Lightning Bug vs. the Lightning

Test yourself with a short quiz from AMA’s new Business Grammar Workshop.

The Long Goodbye to Literacy

Is reading dead? Some experts predict that streaming video and talking computers will soon replace the written word. And studies appear to back them up: the percentage of Americans who read literary works, 57% in 1982, dropped to 47% in 2002, with...

The Long Era of Lackluster Leadership

Mark Vickers of i4cp has a question for today’s organizations: Given all the resources poured into leadership development, why aren’t they doing a better job at it? In a recent i4p study, three quarters of respondents said that developing leaders is highly important, but less than a quarter of respo

The Look of Customer-Focused Measurement

Learn how to measure customer service delivery

The Lost Art of Asking for Help

Have you ever wondered about the origin of the word "mayday," the international distress call used by ships and aircraft? In the preface to her new book Mayday!

The Lost Art of Shutting Up

Looking to learn a valuable new business skill? Consultant and author Mike Staver suggests this one: learning when to shut up....

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