Strategies for Effective Conflict Management in the Workplace

Conflict is a part of our everyday lives, and that makes it difficult to avoid. Although we can’t always control our exposure to conflict in our professional and personal lives, we can approach conflict management in a way that makes the difference between a positive and a negative outcome.

Using Emotional Intelligence Leadership Training for Career Growth

A new emotional intelligence model that focuses on closing the gap between strategic intent and impact.

Using Gamification to Collect Big Data

Big data can be collected through game design and gamification to improve customer engagement and build a relationship with the company brand. The right design of gamification is very important for it to deliver the desired results and insights. Gartner predicts that 80% of the gamification solution

Using the Power of the Press

Trade and consumer publications can help spread the word about your terrific product or service-and it's absolutely free. Here are some simple tips to get you started, from the Small Business Administration....

Unlocking the Morale Issue

Transforming Vision into Reality

A well-crafted corporate vision statement is a beautiful thing. But transforming that lofty vision from the written page into real life requires effective communication, an open attitude toward change and a detailed implementation plan....

Using Vision to Drive Massive Change

To succeed, really big ideas require a shift in mindset.

Using the Right Metrics to Measure the Customer Experience—and Predict the Future

Metrics that measure customer experience and predict the impact on the bottom line track the following criteria: credibility, reliability, precision, accuracy, and continued sales. So customer experience analytics enable a company to improve customer experience and ultimately corporate profitability

Using Personal ROI for Career Advancement

How to prove your professional worth to your employer.

Using Visual Language to Create the Case for Change

Studies show that visuals can help viewers organize and process information more quickly, accept ideas more readily, shorten meeting time, make information more memorable and increase a group's ability to reach consensus. Learn how to use visuals-from...