Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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So You Want to Launch an Online Forum

If you're thinking of creating an online forum for your business, don't make a move until you read these start-up tips from expert online community manager Patrick O'Keefe's new book Managing Online Forums. Surprisingly, technical knowledge is one thing you don't need....

So... What Does A Manager Actually Do?

“It has become popular to talk about us being over-managed and under-led. I believe we are now over-led and under-managed.” — Henry Mintzberg, Simply Managing: What Managers Do — and Can Do Better (Berrett-Koehler Publishers, 2013).

Social Capital: Why It Really Is "Who You Know"

Social capital is the wealth you possess because of your relationships; the value created by fostering connections between individuals. Carol Kinsey Goman, Ph.D., explains how knowing the "go-to" people within your organization-those who hold the...

Simple, Direct and Often

Communication that is too late or too little can derail leadership from a plan of action that can significantly impact the bottom line. On the other hand, a well-organized communication process throughout an organization can ensure successful...

Seven Myths About Nice Teams

Learn the truth about nice teams.

Social Media Go to Work

Why should organizations become more focused on leveraging social media tools? There are two main reasons: 1. Millenials love them; #2. They work. Unfortunately, according to a new study by i4cp and ASTD, many companies are afraid to jump into the world of Facebook, Twitter, wikis, blogs, and podcas

10 "Social Media Made Easy" Steps

Ten easy ways to get started using social media to promote your business.

Social Media Pitfalls for Employers

Managers: is it OK to “friend” a subordinate on Facebook? Are you responsible for an employee’s harassing tweets? Labor and employment attorney David L. Barron answers these and other tricky social media questions

How Social Media Can Impact your Brand | AMA

How to ensure social media work for, not against, your organization's branding efforts.

Social Media's Instant Access Means Instant Engagement

Knowing the members of your sales force will enable you to get them engaged and behind a winning program.

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