Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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Charlene Li on the Importance of Social Media to Promote Openness

Facebook isn’t just for college students anymore. Businesses are quickly learning that a social media presence, on Facebook, on Twitter, or on their blogs, can be vastly important to the company. In her new book Open Leadership , Charlene Li talks about how to use these new sites to generate interes

Charles Jacobs on Why Feedback Doesn’t Work

Business people are taught to make decisions with facts and logic, and to avoid emotional bias. But according to the latest research, we almost never decide rationally, despite thinking that we do. Our experiences carry an emotional charge encoded in the synapses of our neurons. And when we try to d

Cheryl Nash on the Highs and Lows of Financial Services

This week, Cheryl Nash talks about her perceived challenges of being a woman in a traditionally male-dominated industry, what qualities exemplify a great leader regardless of gender, and how she learned from her failures and how it helped her in her career. Instrumental to her leadership was the exa

Chester Elton and Adrian Gostick on The Best Team Wins

We're back! After a short break we're back with a lineup of exciting guests we're excited to share with you. First, back from our hiatus, old friends of the AMA, The Carrot Guys: Chester Elton and Adrian Gostick. They're here to share some of their favorite stories of teamwork success from their new

Cheryl Strauss Einhorn on Simplifying Problem Solving

You'd think with all the technology at our fingertips we'd be making decisions faster than ever. But tech still needs a human driver and we're as fallible as ever. Cheryl Strauss Einhorn is here with her new book Problem Solved and her AREA method for streamlining solving complex problems.

Chester Elton on "Carrot" style motivation

Long-term organizational success is almost impossible without effective recognition of employees. Chester Elton explains the remarkably simple but powerful methods great managers use to provide their employees with effective recognition, which all managers can easily learn and begin practicing for i

Chip Bell on Extraordinary Customer Service

Chip is the author or co-author of sixteen books including Magnetic Service: Secrets for Creating Passionately Devoted Customers (with Bilijack Bell), Service Magic:The Art of Amazing Your Customers, Customers As Partners: Building Relationships That...

Chip Bell on Knock Your Socks Off Service

Chip Bell , author of Managing Knock Your Socks Off Service , discusses the changes in customer service and the traditional ideas of the customer. With the arrival of new technologies such as the Internet, customers are now more frugal then ever and expect their shopping experience to be top-notch.

Chris Carey on Fostering Your Specific Workplace Culture

Improving workplace culture isn’t just about making it more fun. All the holiday parties and cool decorations mean nothing when the workers aren’t engaged. Chris Carey points out that not all companies are built the same, and therefore, no two cultures will be the same. Just look at the military cul

Chris Kuenne & John Danner on Knowing Your Growth Type

Chris Kuenne & John Danner , co-authors of the new book Built for Growth , have created a new assessment for entrepreneurs and they can you to try it out. They've identified the four types of entrepreneurial leaders and how they work. Listen to the episode and then check out their quiz to put th

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