Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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John Goodman on the Future of Customer Service

Most executives still view customer service as a cost center, a necessary nuisance that drains funds from other more strategic investments. But for companies with a strategic approach, the customer service function itself is an unbeatable marketing machine, a word of mouth monster that directly driv

John Kotter on Adjusting Your Management Style

Complacency is a real problem in the workforce but panicking and crying wolf to combat it doesn't work. What John Kotter , author of That's Not How We Do It Here!, calls "sustained urgency" will eventually wear off and complacency will set in again. Instead, as research as shown, positive energy can

John Kotter on How to Get the People in Your Life to Buy In to Your Ideas

You’ve got a great idea and you’ve made it all the way to that important meeting. Now you’ve just got to get everyone else to agree with you. John Kotter’s new book Buy In is for you. He’s distilled the most common objections to ideas and written right responses to push back and not take “no” (or “n

John Kotter on Using Urgency to Your Advantage

Most organizational change initiatives fail spectacularly (at worst) or deliver lukewarm results (at best). In his international bestseller Leading Change , John Kotter revealed why change is so hard, and provided an actionable, eight-step process for implementing successful transformations. The boo

John Mariotti on Conquering the Complexity Crisis

In the quest to grow their business in flat or declining markets, many companies have created dozens of new products and services to increase their customer, vendor, and marketplace relationships. But even as top-line revenues go up, this rising tide of complexity is drowning bottom-line p

John Baldoni on Speaking with Presence

According to most studies, the number one fear, more than death, is public speaking. Most of this fear happens before a presentation is made. John Baldoni , author of the new book,  The Leaders Guide to Speaking with Presence (Published by AMACOM), has some tips that will change your outlook on

John Mattone on Creating a Sustainable Organization through Leadership Management and Development

John Mattone, author of Talent Leadership: A Proven Method for Identifying and Developing High-Potential Employees, joins us on Edgewise today to share the findings of his extensive research on talent management. Mattone explains how organizations can mitigate their operating risk and drive breakthr

John Putzier and Dave Baker on Making HR an Integral Part of the Company

Gone are the days of HR only being good for the company picnic. John Putzier and Dave Baker , authors of the new book The Everything HR Kit , want Human Resources to start inspiring their employees on day one and then never stop. Though HR often has to take a legal stance and say no sometimes, they

John Quelch on Best Marketing Practices in a Recession

John Quelch   is the author of   Greater Good: How Good Marketing Makes for Better Democracy . John was one of ten marketing experts profiled in the 2007 book,   Conversations with Marketing Masters , authored by Laura Mazur and Louella Miles. A professor at Harvard Business School si

Johnny Taylor on Getting Good Hires Now

Even with the economy in a downturn, companies still need to invest in new talent. Johnny Taylor says that the race to find good talent is coming soon and smart employers are starting early.