Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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Dominating Your Market by Shortening the Customer Decision Cycle

Win customers and increase your market share by helping customers make speedier purchasing decisions.

Don't Get Tripped Up on Power

Learn how to keep power that came with your new title in perspective.

Don’t Let Technology Be a Barrier to Human Interaction

AMA spoke with Dan Schawbel, partner and research director at Future Workplace, about the effect of technology on human interactions. Schawbel noted that we now check our cellphones every 12 minutes and send multiple emails in lieu of more effective face-to-face conversations.

Don't Make These Motivation Mistakes

Because of its scope and complexity, organizational recognition efforts have the greatest likelihood to go awry. To make the most of your organization's recognition programs, avoid these common problems....

Donald and Jim Kirkpatrick on the Four Levels of Effective Training

The Kirkpatrick four-level evaluation model focuses on four key areas: reaction, learning, behavior and results - with each successive level representing a more precise measure of the effectiveness of a training program. Listen to the Kirkpatricks as they walk through each step of the model and

Donny Ebenstein on the Other Side of the Story

When it's time to ask your boss for a promotion or a raise, the conventional wisdom is to role play the conversation with a friend standing in for your boss to give you a chance to script what you want to say. Donny Ebenstein has some unconventional wisdom: switch places, and put yourself in your bo

Don't Use a Typewriter in the Computer Age

Sometimes business lessons can spring from the unlikeliest of places: for Bruce Katcher, the locale was a bowling alley, during his regular Tuesday night game. The lesson? The right equipment can make all the difference.

Don't Be Like Brett Favre

Brett Favre, one of the greatest quarterbacks in NFL history, may be remembered more for not knowing when to bow out gracefully than for his amazing athletic accomplishments. Savvy leaders and well-run companies understand the importance of having—and using—a solid succession plan.

Donna Hicks on Leading with Dignity

We're all born with inherent dignity. However, according to Dr. Donna Hicks, author of the new book Leading with Dignity , many of us have to be trained to learn how to recognize when we're being treated with dignity and when we are not. She joins us to talk about ways we as leaders can extend not j

How To Manage Former Peers

Advice for managers who find themselves leading former peers.