Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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How to Handle Working for a Bully

I met Brenda when I was brought in to help with an upcoming change initiative at a Fortune 500 company. She managed a 2,000-person department and I was impressed by her intelligence, creativity, political savvy, and dedication to her job. Brenda had all the qualities of a senior executive—which was

Does a Leader Have to Be Paranoid to Be Successful?

Sander A. Flaum makes a case for “healthy paranoia.” Son Jonathon looks to the East to find a better way....

Do Your Employees Think for Themselves?

Learn how to teach your staff to make decisions.

Does Social Networking Boost Productivity?

The social networking phenomenon is not just for slackers anymore. A growing number of knowledge workers are using sites such as Myspace and Facebook to share best practices, identify trends and inspire innovation. Here's an overview of how social...

Why Team Chemistry Matters: Boston Red Sox Case Study

Bruce L. Katcher, Ph.D. uses the performance of his favorite baseball team to teach some lessons that apply to teams of all kinds.

Does Your Business Need a Chief Customer Officer?

Is a C-level customer service person the key to taking your company's sales to the next level? Maybe. Or maybe not. An experienced CCO offers advice to help you decide....

Does Your Company Need an Extreme Messaging Makeover?

In creating an ad, making a sales pitch, preparing for a presentation, or writing a memo, improve your message by asking: What's the big idea?

Does Your Firm Know What It's Getting from Corporate Giving?

There's a genuine link between volunteerism programs and corporate performance.

Does Your Organization Live Up to Its Values?

Perhaps as a reaction to early 21st century corporate ethics scandals, practically every organization, from "mom and pop" stores to global mega corporations, has a beautifully written statement of values, often framed and prominently displayed...

Doing Business Abroad: The "Must Haves" of Your Corporate Compliance Program

Learn how to do business abroad by compliance with the rules of overseas business.