Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

Topics
Search
Use my current location

Chip Bell on Knock Your Socks Off Service

Chip Bell , author of Managing Knock Your Socks Off Service , discusses the changes in customer service and the traditional ideas of the customer. With the arrival of new technologies such as the Internet, customers are now more frugal then ever and expect their shopping experience to be top-notch.

Chip Bell on Extraordinary Customer Service

Chip is the author or co-author of sixteen books including Magnetic Service: Secrets for Creating Passionately Devoted Customers (with Bilijack Bell), Service Magic:The Art of Amazing Your Customers, Customers As Partners: Building Relationships That...

Choosing the Right Growth Strategy

OK, it's been decided that growth-whether in terms of revenue, profit, number of employees or customers, market share or number of locations-is essential to your company's future. Before management makes the leap, there are many questions that must...

Chris Carey on Fostering Your Specific Workplace Culture

Improving workplace culture isn’t just about making it more fun. All the holiday parties and cool decorations mean nothing when the workers aren’t engaged. Chris Carey points out that not all companies are built the same, and therefore, no two cultures will be the same. Just look at the military cul

Chris Kuenne & John Danner on Knowing Your Growth Type

Chris Kuenne & John Danner , co-authors of the new book Built for Growth , have created a new assessment for entrepreneurs and they can you to try it out. They've identified the four types of entrepreneurial leaders and how they work. Listen to the episode and then check out their quiz to put th

China's Quality Squeeze

Although 70% of product recalls in 2007 involved Chinese-produced goods, many experts predict that the country's supply-chain quality lapses won't slow business expansion in China....

Chris Yeh and Ben Casnocha on the Employee's Tour of Duty

In the book The Alliance: Managing Talent in the Networked Age authors Chris Yeh and Ben Casnocha, along with Reid Hoffman talk about the relationship between managers and employees and why an alliance-style of communication between the two parties is the most beneficial. They refer to this style as

Christine Eberle on Social Media and Corporate Culture

Although corporations recognize social media as a powerful tool for talent recruitment, customer engagement and sharing information, many organizations find their social media initiatives fail. According to Christine Eberle , contributor to The Social Media Management Handbook , this is often due to

Christopher Frank and Paul Magnone on Overcoming Information Overload

In this age of excess information, research paralysis often impedes business leaders in decision making. Christopher Frank and Paul Magnone , authors of the new book, Drinking from the Fire Hose: Making Smarter Decisions Without Drowning in Information , explain the power of asking key questions to

Christopher Surdak on Data Crush

With data crush, an overwhelming mass of information becomes readily available to individuals and companies. While things we need and want have become increasingly and conveniently available to us, it has also become harder to protect ourselves from deeper analysis of our psyches (re: spending habit