Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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Chip Bell on Extraordinary Customer Service

Chip is the author or co-author of sixteen books including Magnetic Service: Secrets for Creating Passionately Devoted Customers (with Bilijack Bell), Service Magic:The Art of Amazing Your Customers, Customers As Partners: Building Relationships That...

Chip Bell on Creating “Take Their Breath Away” Customer Service

Customers are bored! Service providers, chastised by the “less-than-exciting” results of their surveys, have put all their eggs in the “improvement” basket.” According to Chip Bell, “Take Their Breath Away” service is about bringing a new spirit to the service world. His new book Take Their Breath A

Chip Bell on Knock Your Socks Off Service

Chip Bell , author of Managing Knock Your Socks Off Service , discusses the changes in customer service and the traditional ideas of the customer. With the arrival of new technologies such as the Internet, customers are now more frugal then ever and expect their shopping experience to be top-notch.

Choosing the Right Growth Strategy

OK, it's been decided that growth-whether in terms of revenue, profit, number of employees or customers, market share or number of locations-is essential to your company's future. Before management makes the leap, there are many questions that must...

Chris Carey on Fostering Your Specific Workplace Culture

Improving workplace culture isn’t just about making it more fun. All the holiday parties and cool decorations mean nothing when the workers aren’t engaged. Chris Carey points out that not all companies are built the same, and therefore, no two cultures will be the same. Just look at the military cul

Chris Kuenne & John Danner on Knowing Your Growth Type

Chris Kuenne & John Danner , co-authors of the new book Built for Growth , have created a new assessment for entrepreneurs and they can you to try it out. They've identified the four types of entrepreneurial leaders and how they work. Listen to the episode and then check out their quiz to put th

Chris Monteiro on Taking Social Media Seriously

Chris Monteiro , head of MasterCard Worldwide Communications, shares communication strategies that companies should use to help drive growth. Monteiro is in charge of supporting global communications integration, helping the company achieve its vision of a world beyond cash. MasterCard, whose revenu

Christine Eberle on Social Media and Corporate Culture

Although corporations recognize social media as a powerful tool for talent recruitment, customer engagement and sharing information, many organizations find their social media initiatives fail. According to Christine Eberle , contributor to The Social Media Management Handbook , this is often due to

Chuck Knight on the Secrets of Emerson's Success

Emerson is one of the few firms that can point to over four decades of increased earnings. How does Emerson do it? Charles F. Knight, the organization's CEO for 27 of its 43 consecutive years of increased profits, attributes it to Emerson's long-term...

Chuck Martin on Leadership Smarts

Chuck Martin is Chairman and CEO of NFI Research, a firm that analyzes business and management trends. His new book " Smarts: Are We Hardwired for Success? ", identifies the key behavioral skills that determine success in the workplace. AMA has collaborated with Martin to develop a new seminar, Lead