Improving workplace culture isn’t just about making it more fun. All the holiday parties and cool decorations mean nothing when the workers aren’t engaged. Chris Carey points out that not all companies are built the same, and therefore, no two cultures will be the same. Just look at the military cul
Chip Bell , author of Managing Knock Your Socks Off Service , discusses the changes in customer service and the traditional ideas of the customer. With the arrival of new technologies such as the Internet, customers are now more frugal then ever and expect their shopping experience to be top-notch.
Would you believe that China, the world's most populous nation, is experiencing a serious talent shortage? Believe it. A talent-management "perfect storm" of rapid growth, increasing wages, and a skills lag threaten to derail even established...
Chris Monteiro , head of MasterCard Worldwide Communications, shares communication strategies that companies should use to help drive growth. Monteiro is in charge of supporting global communications integration, helping the company achieve its vision of a world beyond cash. MasterCard, whose revenu
You're about to launch a major organizational overhaul and you've got everyone on the same page. Everything should go smoothly, right? Not so fast. You may have overlooked one of the most critical parts of a successful change management initative:...
In the book The Alliance: Managing Talent in the Networked Age authors Chris Yeh and Ben Casnocha, along with Reid Hoffman talk about the relationship between managers and employees and why an alliance-style of communication between the two parties is the most beneficial. They refer to this style as
In this age of excess information, research paralysis often impedes business leaders in decision making. Christopher Frank and Paul Magnone , authors of the new book, Drinking from the Fire Hose: Making Smarter Decisions Without Drowning in Information , explain the power of asking key questions to
Although corporations recognize social media as a powerful tool for talent recruitment, customer engagement and sharing information, many organizations find their social media initiatives fail. According to Christine Eberle , contributor to The Social Media Management Handbook , this is often due to
With data crush, an overwhelming mass of information becomes readily available to individuals and companies. While things we need and want have become increasingly and conveniently available to us, it has also become harder to protect ourselves from deeper analysis of our psyches (re: spending habit
Chuck Martin is Chairman and CEO of NFI Research, a firm that analyzes business and management trends. His new book " Smarts: Are We Hardwired for Success? ", identifies the key behavioral skills that determine success in the workplace. AMA has collaborated with Martin to develop a new seminar, Lead