Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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How To Manage High Performers

If you have a poor performer who is a pain in the neck, the decision to let him or her go is easy. But what about the difficult-to-live-with high performer? Once you identify their M.O., you can learn how to deal with their shortcomings while reaping the benefits of their expertise.

Carmine Gallo on Storytelling

At Cisco employees aren't promoted above a certain level unless they've shown, with quantifiable data, that they're able to connect with their customers. Not every company is this extreme but being able to connect with coworkers, vendors, and customers is crucial to success at work. Carmine Gallo is

Carmine Gallo on the Power of Communicating Well

You don't have to be giving a TED talk to benefit from learning how to speak and tell stories well. Whether you're pitching a new project to your team or pitching yourself to an employer during an interview, the people who tell the best story see the best results. Carmine Gallo , author of Five Star

Carol Sanford on the Responsible Business

It’s tough for corporations to strike the right chord of corporate responsibility in today’s fickle economic climate. While more companies are starting green initiatives to project a positive public image, they are also cutting back on employee development. Carol Sanford , CEO of InterOctave Develop

Cass Sunstein on Getting Past Groupthink

Cass Sunstein defines "groupthink" as "when you have a group of people whose members don’t disclose what they actually know" and instead make a decision based on what they think is popular to the group as a whole. This conformity can be disastrous. Luckily Sunstein is here to talk about his new book

Cal Turner Jr. on My Father's Business

Cal Turner Jr. was the CEO of Dollar General for decades after inheriting the business from his father. He joins us to talk about how faith and family helped him turn a million dollar business into a billion dollar business, plus a few stories from his new book My Father's Business: The Small-Town V

Calling All Innovators

Information about how to apply for AMA's 2012 Innovation Award for Administrative Professionals.

Cass Wheeler on How to Achieve Purpose Beyond Profit

We all know that the definition for success in the corporate world is fairly straightforward. To be considered great, companies first need to turn a profit. For organizations in the social sector, however, the challenge is much bigger. To be truly effective, they must stay relevant and, above all, s

Casting the Staff for Your Service Department

Here are three qualities to use to hire top performers for your service department

Casting Your Service Department Staff

You want to hire the right people for your staff department.