Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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Improving Work Ethic During Troubled Times

Work ethic: Rarely has an issue been so important to workplace productivity yet so difficult to influence. Some believe that work ethic is something one is born with.

Can We Really Spot Talent?

Talent: you've either got it or you don't, right? Not necessarily, according to many experts. The Human Resource Institute's Mark Vickers takes a look at current thinking about the definition of talent and finds that it's not always as easy to...

How To Manage High Performers

If you have a poor performer who is a pain in the neck, the decision to let him or her go is easy. But what about the difficult-to-live-with high performer? Once you identify their M.O., you can learn how to deal with their shortcomings while reaping the benefits of their expertise.

Carol Sanford on the Responsible Business

It’s tough for corporations to strike the right chord of corporate responsibility in today’s fickle economic climate. While more companies are starting green initiatives to project a positive public image, they are also cutting back on employee development. Carol Sanford , CEO of InterOctave Develop

Carmine Gallo on Storytelling

At Cisco employees aren't promoted above a certain level unless they've shown, with quantifiable data, that they're able to connect with their customers. Not every company is this extreme but being able to connect with coworkers, vendors, and customers is crucial to success at work. Carmine Gallo is

Cass Sunstein on Getting Past Groupthink

Cass Sunstein defines "groupthink" as "when you have a group of people whose members don’t disclose what they actually know" and instead make a decision based on what they think is popular to the group as a whole. This conformity can be disastrous. Luckily Sunstein is here to talk about his new book

Casting the Staff for Your Service Department

Here are three qualities to use to hire top performers for your service department

Cass Wheeler on How to Achieve Purpose Beyond Profit

We all know that the definition for success in the corporate world is fairly straightforward. To be considered great, companies first need to turn a profit. For organizations in the social sector, however, the challenge is much bigger. To be truly effective, they must stay relevant and, above all, s

Carmine Gallo on the Power of Communicating Well

You don't have to be giving a TED talk to benefit from learning how to speak and tell stories well. Whether you're pitching a new project to your team or pitching yourself to an employer during an interview, the people who tell the best story see the best results. Carmine Gallo , author of Five Star

Casting Your Service Department Staff

You want to hire the right people for your staff department.