Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

Topics

How to Practice Strategic Diversity Management (SDM)

Here's the first step to bring diversity management to a whole new level-beyond finger-pointing and well-meaning "initiatives" and toward a shared goal of building robust organizations. That first step is to understand "strategic diversity management," a way of looking at diversity to ensure you mak

How to Prevent Burnout and Improve Productivity

Is your company plagued by high employee turnover? If so, burnout may be a factor. Managers can prevent high employee stress and burnout levels b, using the "C.H.A.R.G.E." system: Challenge, help instill Hardiness, Appreciate, Relax, Goal set and...

How to Produce Compelling Reports and Presentations

Your team has concluded its work. It is time to submit its conclusions to the group’s sponsor or senior management. As you prepare the document, you may want to think of it as a promotional piece rather than a white paper.

How to Ride a Roller Coaster Calmly

Too many great ideas have fallen victim to a simple lack of appeal—yet not of the idea itself, but rather of the person presenting it. Use these tips and techniques to help you tear down your Communication Wall and find success as David has.

How to Rise Above a CrisisFaced

Learn to rise above a crisis.

How to Safeguard Your Job: Keep Learning and Keep Listening

If you want to stay employed until the current iffy economic situation improves, take some advice from the authors of the Administrative Assistant's and Secretary's Handbook: make sure your skills are top-notch and keep your ear to the ground....

How to Save an Idea

Learn from real-life examples how to keep a good idea alive.

How to Say “No” Assertively

Boundaries in business and in life have been increasingly pushed by technology, new ways of working, economic uncertainty and momentous world events. In the end, though, making sure boundaries are respected is up to just one person.

How to Say No to a Customer

The best way to say no to a customer is to learn how to say it without using the word "no."