Learn from real-life examples how to keep a good idea alive.
Boundaries in business and in life have been increasingly pushed by technology, new ways of working, economic uncertainty and momentous world events. In the end, though, making sure boundaries are respected is up to just one person.
The best way to say no to a customer is to learn how to say it without using the word "no."
Every manager will be forced periodically to refuse a request made by an employee. But there are different ways to say no, and you want to do so in a manner that sustains the relationship and keeps the lines of communication open.
You've tried and tried to get your manager's attention through direct, point blank requests, but somehow your message just isn't getting through. Maybe it's time to try a little subtlety. The editor of officepolitics.com examines a range of subtle...
Before you hold a difficult discussion with someone else, you need to hold one with yourself. Examining your own motives and attitudes helps clear your mind and lighten your baggage. Here are some questions you should ask yourself as you prepare for...
Nonverbal communication expert Carol Kinsey Goman, Ph.D. explains how to tell if someone is lying.
'I don't like your attitude." That's an example of a bad way to begin a difficult conversation. The words you use to broach a sensitive topic can make the difference between a productive discussion and a combative shouting match. Author David Lee...
Employees now spend over 40% of their workday on e-mail-and they consider more than a third of that time a waste. So think twice before you hit that "Reply to All" button, say the authors of The Hamster Revolution: How to Manage Your E-mail Before...
Here are five ways to improve the odds of making your “American dream” come true....