Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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Connect with Customers in a Slow Economy

How do you attract, get new customers, and maintain customer loyalty with a limited ad and marketing budget in a recession?

Connecting with Your Wingmen

Lt. Col. Waldo Waldman applies lessons learned during combat missions to the business world.

Conquering Procrastination (Don't Wait Until Tomorrow!)

Time management tips from AMA's seminar Managing Chaos.

Connecting with Nonwired Workers

Dust off those old break-room bulletin boards. Even in the age of Web 2.0, communicating with employees isn't always best done via the computer. The Institute for Corporate Productivity's Jo Averill-Snell explains why....

Considering Uncertainty, Bias, and Data in Scenario Planning

Many leaders in organizations are turning to scenario planning to address the uncertainty associated with the impact of the COVID pandemic on major resource allocation

Coping with "Ghost Work"

The notion of “ghost work” sounds pretty scary, and for many administrative professionals, it is. Ghost work is the extra work—previously done by colleagues who have been laid off—that surviving employees must take on. Management expert Paul Facella offers some strategies to keep the ghosts at bay.

Coping with Change Overload

Too much change can cause excessive stress and burnout out.

Coping with Tough Times

Cy Charney shares anonymous words of wisdom in his book.

Coping with VERY Difficult People

Learn how to deal with four difficult personalities.

Coping with Holiday Stress at Work

Everyone is familiar with the tension that the holidays can cause at home, but the workplace can be similarly frantic and filled with anxiety during the season. "Performance & Profits" gift wraps some suggestions for dealing with holiday stress...