Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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Roadmap to a Customer-Centric Strategy

Becoming a truly customer-centric organization is perhaps one of the most difficult transitions an organization can make, fraught with hidden obstacles and unanticipated challenges. Here are three potential roadblocks on the path to a customer-centric...

Robert Kaplan’s Roadmap to Effective Leadership

In this edition of Edgewise Robert Kaplan, author of What to Ask the Person in the Mirror: Critical Questions for Becoming a More Effective Leader and Reaching Your Potential, describes the importance of self-management in creating a superb work culture. He explains the role of giving and taking hon

Roberta Matuson on Becoming a Magnetic Leader

We talk a lot about great leaders but a leader needs a team working with them. Roberta Matuson has written a new book called T he Magnetic Leader and she joins us to talk about her definition of magnetism as well as how to attract, hire, and retain top talent.

Rob-Jan de Jong on Looking Ahead

Developing a vision for an organization is with no doubt a difficult task. In the book Anticipate: The Art of Leading by Looking Ahead (published by AMACOM), Rob-Jan de Jong highlights the importance of visionary leadership. Frame a big-picture view that provides direction for the future of your org

Rick Rickertsen on Selling Your Business Your Way

In his new book Sell Your Business Your Way: Getting Out, Getting Rich, and Getting On With Your Life (AMACOM Books), Rick Rickertsen walks readers through the entire process of selling, from valuation and preparing the business for sale to finding a buyer and assembling and closing the deal. He als

Robert Sutton on How to Be a Good Boss and Avoid Being a Bad Boss

How can you tell if you’re one of those bad bosses? It’s hard to self-evaluate. According to a Zogby study, 35% of workers reported having a boss who bullied them but only 0.5% of bosses said they ever bullied anyone. Obviously, there is a disconnect somewhere. Robert Sutton, in his new book Good Bo

Rodd Wagner on defeating workplace disengagement

Rodd Wagner is the coauthor of 12: The Elements of Great Managing , the long-awaited sequel to the 1999 runaway bestseller First, Break All the Rules . Grounded in Gallup's 10 million employee and manager interviews spanning 114 countries, 12 follows great managers as they harness employee engagemen

Robert Atkinson on Innovation Economics

Lately, American business has stagnated, resorting to short-sighted strategies and opting to take inexpensive or safer quick fixes rather than analyzing and fixing the root of a problem. Robert Atkinson thinks the U.S. could learn from such countries as France, Germany, Finland, and Korea about how

Rod Collins on Wiki Management

In a world shifting from command and control to networks, managers have to adapt their expectations while still keeping their employees accountable. The three most important areas are what Rod Collins calls The Three M's: Managers, Meetings, & Measures. By resetting expectations of these three c

Roger Courville on Optimizing Your Online Presentations

Standing out in the world of Webinars can be challenging. Content abounds and attention spans are ever-fleeting. Online presentation guru, Roger Courville , discusses how to effectively leverage nuances of the virtual space to convey your message and win audiences. From graphic design to communicati

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