Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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Improving Customer Experience Can Help Beat Your Competition, Drive Loyalty and Boost Profits

Learn how customer service can build customer loyalty and improve competitive position.

Improving Outcome

A big part of your responsibility as a manager is to find ways to do things better—faster, cheaper, and more efficiently. And you need to be successful much more often than you are not. This means you have to always be mindful of opportunities for improvement.

Improving Outcomes

Learn how to practice risk management successfully.

Improving Retention Through Constructive Feedback

Constructive feedback is an important factor in an employee retention strategy.

In 2010, Businesses Fail to Plan Tough, Defensive Actions

Boston Consulting Group survey suggests companies are skirting tough decisions and focuing on short-term actions.

Improving Your Communication

Two situations are shared to help you with your communication skills.

In a Downturn: Don't Minimize, Optimize

In an interview with Leader's Edge, Steve Sashihara, CEO of Princeton Consultants, suggested that companies invest in optimization rather than cut spending. Is this a risky use of scarce capital? Not according to Mr. Sashihara....

In 2010, Compliance Pain Finally Turns into Gain

What changes can we expect in governance, risk, and compliance tools.

In Defense of Consensus

One of our most cherished precepts about management is that decisions are best left to individual leaders who can make the tough calls. Not necessarily, says Larry Dressler, author of <i>Consensus Through Conversation</i>. Consensus-based decisions...

In Defense of the "Blackberry Effect"

They've been blamed for everything from causing burnout to creating "Blackberry orphans" but do PDA devices deserve their diabolical reputation? Not according to Billie Blair, author, consultant, and self-confessed Blackberry addict, who says that...