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Improving Customer Experience Can Help Beat Your Competition, Drive Loyalty and Boost Profits

Learn how customer service can build customer loyalty and improve competitive position.

In Pursuit of Work/Life Balance

It's an age-old question: Can you succeed in your career and still live a balanced life? Yes, as long as you make a conscious decision to devote time to your social, mental, physical and spiritual needs, in addition to your professional...

Inclusion Measurement: Tracking the Intangible

What’s the difference between diversity and inclusion? Diversity is about variations and differences and, more often than not, refers to traits that are measurable. However, as the Institute for Corporate Productivity (i4cp) found in its Inclusion Measurement Survey, from a metrics perspective, incl

Increase Your Influence by Becoming More People Savvy

A three-step frame work to influence people to see things your way.

Inheriting an Employee with Disciplinary Problems

Strategies for dealing with new team members who may be less-than-perfect, from the new book 101 Tough Conversations to Have with Employees.

Introduce Yourself to Prospective Customers via Email

Learn how to effectively use email in selling. -

Is Multitasking Counterproductive?

You can talk on your cellphone, check your e-mail and schedule a meeting all at the same time, so you must be getting a lot done, right? Not so fast. A substantial amount of research suggests that multitasking actually leads to a decrease in...

Is Multi-tasking Counterproductive?

Do you pride yourself on your ability to handle multiple tasks at once-say, answering e-mail while talking on the phone? You may not be as efficient as you think. New research suggests that when workers are engaged in multiple activities at once,...

Is Your Organization a "Red Zone" or a "Green Zone?"

Red Zone workplaces are full of unhappy, noncooperative people who are focused more on who to blame when things go wrong than on how to make things go right. If this sounds like your workplace, perhaps it's time to seek out "greener" pastures....

Is Your Sales Team Creating Real Differentiation?

To stand out from the competition, your salespeople have to go beyond features that are easily copied, to create value that is unique to each customer.