You think the interview is going well, but what’s the hiring interviewer really thinking? Business communication expert Carol Kinsey Goman offers 10 cues to determine whether or not you’ll get the job.
As the candidate in a job interview, you’re aware that you are being assessed for competence, confidence, and candor. But what about the interviewer?
Learn some surprise responses to confrontations.
Brian Tracy explains the art and science of delegation, an essential management skill.
If you're one of those managers who thinks "delegate" is a four-letter word, you're missing out on some key personal productivity and staff development opportunities. Here are some strategies from AMA's seminar Delegation Bootcamp that will...
"I know I need to delegate more, but I can get things done more quickly if I just do it myself." "I’d like to delegate more, but nobody on my team has the skills to do certain key tasks."
The author of The Truth about Lies in the Workplace explains how to spot a liar's verbal cues.
One of the dangers people are likely to run into when improving their listening is becoming so focused on the skills involved that their listening becomes rather mechanical. Important as these skills are, their effectiveness depends on something deeper.
Constructive feedback can be the difference between having a productive or disruptive employee. David Lee offers advice on how to give positive feedback.
In creating an ad, making a sales pitch, preparing for a presentation, or writing a memo, improve your message by asking: What's the big idea?