Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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10 Ways to Get Employees to Love Your Company

How to build a happy, motivated, high-achieving workforce.

12 Simple Tips for Improving your Business Emails - AMA

In today’s business world, writing effective business emails is imperative for successful communication. Strong business writing skills not only allow you to communicate quickly and clearly with teammates, colleagues, clients, and others, but also provide an opportunity to define your brand in the w

12 Virtual Platforms for Working and Training Remotely

Here are 12 virtual tools for leaders to consider:

12 Signs That You're a Cowardly Leader

We all feel fear. What separates the proverbial men from the boys, and women from the girls, is how we respond to our fears.

13 Workplace Relationship Tips

Thirteen ways to improve interpersonal skills.

20 Positive Ways to Confront Poor Performance

Advice for manager who must deal with employee performance issues.

2008 Training and Development Forecast

Investment in employee training and career development is now the fastest-growing HR area, according to a new survey. The biggest challenges for employers? Attracting, retaining, and engaging employees....

2007 Worldwide Pay Survey Results

In 2007 global salaries are expected to outpace inflation by an average of 1.9 percentage points. Venezuelan workers will receive the highest increases and Germans the lowest, according to Mercer's latest Global Compensation Planning Report....

How to Provide 21st Century Customer Service

Today’s customers have more choices and more places to air their grievances than ever before. In an exclusive interview, the author of High-Tech, High-Touch Customer Service explains how to keep the best aspects of old-fashioned customer service excellence while retooling them to suit our complex, d

25 Ways to Keep Customers for Life

Acquiring new customers is an expensive and exhausting process. Arnold Sanow offers 25 tips to keep customers from leaving that any business can use.

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