Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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12 Questions to Evaluate Where Your Corporate Culture Needs Improvement

Given the rapidly changing demographics of the workforce and the highly competitive nature of the economy, organizations that value hiring top employees have no choice but to do a thorough, honest self-assessment of their corporate culture and determine if it is helping or hurting their recruiting e

12 Simple Tips for Improving your Business Emails - AMA

In today’s business world, writing effective business emails is imperative for successful communication. Strong business writing skills not only allow you to communicate quickly and clearly with teammates, colleagues, clients, and others, but also provide an opportunity to define your brand in the w

12 Virtual Platforms for Working and Training Remotely

Here are 12 virtual tools for leaders to consider:

13 Workplace Relationship Tips

Thirteen ways to improve interpersonal skills.

20 Positive Ways to Confront Poor Performance

Advice for manager who must deal with employee performance issues.

“Time Outs” Take an Increasing Toll on Women's Careers

We give our kids a time out when they misbehave. But working women who take a time out from their careers to deal with family responsibilities often find themselves punished with decreased earning power and promotion opportunities. A new study from the Center for Work Life Policy offers recommendati

2006 U.S. Compensation Outlook: Salary Increases Will Remain Modest, Despite a Strong Economy

Think because the economy is on the upswing you'll finally get that big pay increase? Don't count on it, according to a new compensation planning survey by Mercer Human Resource Consulting. Their data show that 2006 pay increases in the U.S. will...

2007 Worldwide Pay Survey Results

In 2007 global salaries are expected to outpace inflation by an average of 1.9 percentage points. Venezuelan workers will receive the highest increases and Germans the lowest, according to Mercer's latest Global Compensation Planning Report....

2008 Training and Development Forecast

Investment in employee training and career development is now the fastest-growing HR area, according to a new survey. The biggest challenges for employers? Attracting, retaining, and engaging employees....

How to Provide 21st Century Customer Service

Today’s customers have more choices and more places to air their grievances than ever before. In an exclusive interview, the author of High-Tech, High-Touch Customer Service explains how to keep the best aspects of old-fashioned customer service excellence while retooling them to suit our complex, d

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