Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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12 Questions to Evaluate Where Your Corporate Culture Needs Improvement

Given the rapidly changing demographics of the workforce and the highly competitive nature of the economy, organizations that value hiring top employees have no choice but to do a thorough, honest self-assessment of their corporate culture and determine if it is helping or hurting their recruiting e

12 Signs That You're a Cowardly Leader

We all feel fear. What separates the proverbial men from the boys, and women from the girls, is how we respond to our fears.

13 Workplace Relationship Tips

Thirteen ways to improve interpersonal skills.

20 Positive Ways to Confront Poor Performance

Advice for manager who must deal with employee performance issues.

20 Things Every Career Woman Must Know

Tips for women who want to move up the career ladder.

2006 U.S. Compensation Outlook: Salary Increases Will Remain Modest, Despite a Strong Economy

Think because the economy is on the upswing you'll finally get that big pay increase? Don't count on it, according to a new compensation planning survey by Mercer Human Resource Consulting. Their data show that 2006 pay increases in the U.S. will...

2007 Worldwide Pay Survey Results

In 2007 global salaries are expected to outpace inflation by an average of 1.9 percentage points. Venezuelan workers will receive the highest increases and Germans the lowest, according to Mercer's latest Global Compensation Planning Report....

2008 Training and Development Forecast

Investment in employee training and career development is now the fastest-growing HR area, according to a new survey. The biggest challenges for employers? Attracting, retaining, and engaging employees....

How to Provide 21st Century Customer Service

Today’s customers have more choices and more places to air their grievances than ever before. In an exclusive interview, the author of High-Tech, High-Touch Customer Service explains how to keep the best aspects of old-fashioned customer service excellence while retooling them to suit our complex, d

25 Ways to Keep Customers for Life

Acquiring new customers is an expensive and exhausting process. Arnold Sanow offers 25 tips to keep customers from leaving that any business can use.

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