Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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The Lightning Bug vs. the Lightning

Test yourself with a short quiz from AMA’s new Business Grammar Workshop.

The Long Goodbye to Literacy

Is reading dead? Some experts predict that streaming video and talking computers will soon replace the written word. And studies appear to back them up: the percentage of Americans who read literary works, 57% in 1982, dropped to 47% in 2002, with...

The Lost Art of Asking for Help

Have you ever wondered about the origin of the word "mayday," the international distress call used by ships and aircraft? In the preface to her new book Mayday!

The Miscommunication Medium

Do you often feel misunderstood? The problem may be that your e-mails don't properly "speak" your mind....

The Power Behind Mastering Critical Conversations

Effective communication starts with mastering the art of critical conversations. This model will enable leaders to confidently engage in tough conversations.

The Power of "No"

If you really want to succeed, forget about that whole win/win thing. Don't worry about compromising, wanting to be liked, or other people's happiness. Just embrace the power of "No."...

The Power of Presence

What is presence and can it be cultivated?

The Power of Negative Thinking

Do you want to be surrounded by a team of "yes" men (or women) who are afraid to give you the input you need to make effective, informed decisions? Unless you actively seek out diverse points of view, listen to dissenting arguments and empower your people to speak candidly, chances are you're not ge

The Remote Workplace: Communicating in an Offsite World

To prevent more cases of COVID-19, many companies this week were told that their employees could no longer come into the office. Everyone who could work from home had to quickly prepare to do so.

The Science of Asking Great Questions

Question: In a negotiation, what is one of the most important skills to possess? Answer: The ability to ask the right question. Negotiation expert Jim Camp tells you how to ask questions that will get you the answers you want....