Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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Metric Mania

When it comes to communicating with employees about performance, keep it simple. Answer the basic question they really want answered: "How are we doing?"...

Micah Solomon on Customer Service in the 21st Century

Micah Solomon joins us on Edgewise to discuss his new book High-Tech, High-Touch Customer Service . He addresses the positive and negative effects technology has had on customer service today as well as the recent changes in the balance of power between customers and businesses. Using companies like

Michael Beer on Higher Ambition Leadership

Why 21st century leaders must expand their focus beyond shareholder value.

Michael Bungay Stanier on Coaching Well

Michael Bungay Stanier is a well-regarded speaker, and as well as speaking to organizations he regularly keynotes at conferences such as HRPA, SHRM, CSTD, the Evanta HR Leadership series and The Conference Board of Canada. He’s known for sessions that are highly engaging, interactive and entertainin

Michael Bungay Stanier on Great Work

Work smart, not hard. Plenty of employees have heard that but how does it actually work? In his new book Do More Great Work , Michael Bungay Stanier offers fifteen different exercises that give practical advice for how to turn your results from good to great.

Michael Dulworth on The Connect Effect

Beyond merely widening the circle of people you know, strong networks foster deeper learning and broaden your exposure across a range of issues. Effective investments in your networks can make you smarter, more knowledgeable, and better grounded, as well as a more agile learner and collaborator. In

Michael Hoefflinger on Becoming Facebook

It seems like everyone has a Facebook account these days and that's no accident. Michael Hoefflinger , former marketing exec at the social media giant, knows first hand what it was like to sit in meetings with Mark Zuckerberg and Sheryl Sandberg and watch their straegies to grow the business. He joi

Michael Lee Stallard on Connection Culture

Sometimes it can be tempting to keep your head down and just get the work done, especially with steadily increasing workloads. However, actually connecting with other human beings is crucial to our wellness and ability to perform. In his new book Connection Culture , Michael Lee Stallard talks about

Michael Lee Stallard on How to Fire Up Your Team’s Passion, Creativity and Productivity

Employee disengagement is a widespread malady in today's organizations, causing the loss of billions of dollars, hours of dissatisfaction and work lives lacking true value. Scientific research has validated the powerful effect of emotional connections on human beings. When individuals feel a connect

Michael Nick on Selling to the C-Suite

In today's fickle economy, senior executives are no longer relying solely on ROI in their purchase planning. In his book Key to the C-suite, Michael Nick outlines the additional financial metrics being used to make buying decisions and empowers sales professionals with the tools to communicate withi

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