How Lucia Sherman created a popular company-wide newsletter and won the 2013 AMA Administrative Professionals Innovation Award.
An interview with Melanie France, winner of the 2010 AMA Administrative Professionals Innovation Award
Raquel Hernandez, an executive assistant at University Health System, is the winner of the 2012 AMA Administrative Professionals Innovation Award.
Advice for administrative professionals in leadership positions on overcoming common pitfalls and challenges.
If your organization wants to hire and retain top people, it needs to reevaluate every aspect of the hiring process. Here are some strategies that will help HR professionals and business owners win the talent war....
Learn how to perfect your public presentations.
Are you stuck in a rut, either professionally or personally? Learn how to employ the same million-dollar branding strategies used by Starbucks, Coca-Cola, and Oprah to create a successful "Brand YOU."...
When it comes to communicating with employees about performance, keep it simple. Answer the basic question they really want answered: "How are we doing?"...
A Millennial worker defends her generation.
Micah Solomon joins us on Edgewise to discuss his new book High-Tech, High-Touch Customer Service . He addresses the positive and negative effects technology has had on customer service today as well as the recent changes in the balance of power between customers and businesses. Using companies like