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Leonard Berry and Kent Seltman on Management Lessons from Mayo Clinic

The Mayo Clinic is one of the world's most prestigious organizations, one that fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. Service business authority Leonard Berry and Mayo Clinic marketing administrator Kent Seltman had the rare opp

Lina Echeverria on Fostering a Culture of Ideas

It takes an understanding culture to foster creativity. Lina Echeverria , author of the new AMACOM book Idea Agent , knows how it feels to fight for creative input. Now that she's in a leadership position, she does her best to make sure her teams don't feel the same aggravation she's experienced. Te

Linda Hill on Making the Transition to Management

Just because someone gets promoted, it doesn’t mean he or she's “made it.” The person still has to maintain a standard of excellence in a new job with new stakes. It’s not as easy to move up in a company as people think. There is a learning curve, even learning to delegate former responsibilities. L

Lindsay Hutter on Employing and Empowering Millenials

In this episode of Edgewise, Lindsay Hutter discusses the dynamics of working with Millenials, the generation born between 1980 and 2001. Although they possess an invaluable affinity for technology, Hutter explains why it is also important for Gen Y to disconnect from social media and engage in mutu

Lindsey Pollak on Becoming the Boss

The millennial generation is rapidly becoming a large part of the managing workforce. Lindsey Pollak joins us to talk about her New York Times bestselling book: Becoming the Boss: New Rules for the Next Generation of Leaders . In her book, Lindsey talks about what steps we all need to take in order

Lindsey Pollak on Getting from College to Career

In Getting from College to Career , Lindsey Pollak offers a definitive guide for building the experience, skills, and confidence needed for college graduates starting a major job search. Her 90 action-oriented tips include strategies ranging from the simple to the expert. Pollak is an author and spe

Lisa Gansky on Collaborating to Get Ahead of the Competition

Toyota has rolled out a new ad campaign for the football season. In it, a mother worries about her son being hurt while he plays football for his high school. She tells us that since Toyota did testing on their cars to protect against head injuries, they decided to share their findings with football

Liz Wiseman on Rookie Smarts

Sometimes being inexperienced is more valuable than having more knowledge. In an ever-changing world, it’s not what you know, but how fast you can learn it. Liz Wiseman , author of three best-selling books including her newest title, Rookie Smarts: Why Learning Beats Knowing in the New Game of Work

Lois Kelly on Conversational Marketing

Lois Kelly is the author of "Beyond Buzz: The Next Generation of Word of Mouth Marketing". She's dedicated her career to helping companies talk about their companies and issues in ways that get people to buy, believe and change, no matter how complex the topic or how competitive the market. Clients

Lynda McDermott on Leading World Class Teams

In her book World Class Teams , Lynda McDermott provides a hands-on guide on how to develop, launch, lead, and evaluate world class teams. With her coauthors William Waite and Nolan Brawley, McDermott draws heavily from their experience with such international firms as Pfizer, Colgate, AT&T

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