Customer Service Excellence: How to Win and Keep Customers

Providing customer service excellence is what will keep your customers coming back.

Program Management

Apply proven techniques and best practices to successfully manage programs

The Successful Multi-Project Manager

Put the best concepts, tools and techniques available for multi-project management to work for you and your organization!

Adaptability: The Key for Mastering Change

Learn to transform your mindset to manage and embrace change

Becoming a Trusted Advisor: How to Develop More Valuable Customer Relationships

Reinforce your value to customers at every touchpoint.

Promote greater personal productivity and ensure goals are achieved.

Build a practical roadmap for leaders who want conflict-smart teams that perform at a higher level.

Knowing how to build trust as a leader drives stronger teams and better results. Learn why trust matters in leadership and how to lead with trust through consistent, transparent actions.

Fundamentals of Cost Accounting

Get inventory costs right.

The Strategic Controller: Adding Value to Your Organization

Get skills to effectively meet the increasing demands of the controller’s role