Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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Decoding the Job Interview

You think the interview is going well, but what’s the hiring interviewer really thinking? Business communication expert Carol Kinsey Goman offers 10 cues to determine whether or not you’ll get the job.

Decoding the Job Interview BY CAROL KINSEY GOMAN

As the candidate in a job interview, you’re aware that you are being assessed for competence, confidence, and candor. But what about the interviewer?

Defining Success in Diversity and Inclusion Initiatives

Many companies are investing in diversity and inclusion (D&I) initiatives. The business case for D&I and the potential impact are clear.

Deb Bright on Learning to Love Criticism

In The Truth Doesn't Have to Hurt: How to Use Criticism to Strengthen Relationships, Improve Performance, and Promote Change author Deb Bright talks about “criticism's” bad reputation and the stigma that is attached to it in the workplace. She argues that criticism is actually more beneficial than n

Defusing Difficult Situations: The Unexpected Response

Learn some surprise responses to confrontations.

Delegate (and Execute) for Results

An excerpt from John Baldoni's book Lead by Example explores the practice and art of delegation.

Delegate Effectively

Brian Tracy explains the art and science of delegation, an essential management skill.

Delegation Do's and Don'ts

If you're one of those managers who thinks "delegate" is a four-letter word, you're missing out on some key personal productivity and staff development opportunities. Here are some strategies from AMA's seminar Delegation Bootcamp that will...

Delegation without Disruption

Learn how to delegate without adding disruption.

Deliberate Delegation: When to Say “No” and When to “Let Go”

"I know I need to delegate more, but I can get things done more quickly if I just do it myself." "I’d like to delegate more, but nobody on my team has the skills to do certain key tasks."

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