Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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Strategies for Effective Conflict Management in the Workplace

Conflict is a part of our everyday lives, and that makes it difficult to avoid. Although we can’t always control our exposure to conflict in our professional and personal lives, we can approach conflict management in a way that makes the difference between a positive and a negative outcome.

Using Emotional Intelligence Leadership Training for Career Growth

A new emotional intelligence model that focuses on closing the gap between strategic intent and impact.

Using Gamification to Collect Big Data

Big data can be collected through game design and gamification to improve customer engagement and build a relationship with the company brand. The right design of gamification is very important for it to deliver the desired results and insights. Gartner predicts that 80% of the gamification solution

Using the Power of the Press

Trade and consumer publications can help spread the word about your terrific product or service-and it's absolutely free. Here are some simple tips to get you started, from the Small Business Administration....

Using Vision to Drive Massive Change

To succeed, really big ideas require a shift in mindset.

Using the Right Metrics to Measure the Customer Experience—and Predict the Future

Metrics that measure customer experience and predict the impact on the bottom line track the following criteria: credibility, reliability, precision, accuracy, and continued sales. So customer experience analytics enable a company to improve customer experience and ultimately corporate profitability

Using Visual Language to Create the Case for Change

Studies show that visuals can help viewers organize and process information more quickly, accept ideas more readily, shorten meeting time, make information more memorable and increase a group's ability to reach consensus. Learn how to use visuals-from...

Using Personal ROI for Career Advancement

How to prove your professional worth to your employer.

The Importance of Taking a Summer Vacation

Many American workers don't use all of their vacation days and those who do take a vacation may not leave the office behind.

Victor Prince on Walking The Camino Way

The Camino Way is a trail across Spain that take a dedicated hiker a month of 15 miles days to traverse. As Victor Prince walked the trail he reflected on his life, both at home and at work, and came away with seven leadership lessons inspired by his journey. He shares these lessons on our podcast t