Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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Choosing the Perfect Approach to Conflict Resolution - AMA

Conflict often arises as the result of differing needs, opinions, goals, and priorities. Without a sound approach to conflict resolution, employees who are in conflict may become less inclined to work together and collaborate.

Taking Organizational Values into the Real World

That corporate values statement sure sounds lofty and inspirational. But unless those values become integrated into processes, policies, and organizational behavior they'll remain a work of fiction....

Taking Service to the Stratosphere

12 steps to creating a culture that delivers outstanding service every day.

Taking the Risk, Making Your Move

Business lessons can arise from the most unlikely situations-even a dog sledding race. Lucille Maddalena learned that you don't need to ask anyone for permission to succeed....

Tactics for Doing Business at the Speed of Now

In this new world, three game-changing drivers make it possible for any organization to grow prosperously: social media, cloud computing, and the “millennial mind-set.” Social media quickly creates vast powerful communities by connecting people inside and outside an organization; cloud computing pro

Talent Is All in the Mind

Here's an idea: if you want to boost your employees' development, don't praise their talent. It might sound counter-intuitive, but recent studies have shown that trying to improve performance by praising talent has the opposite effect. Mark Vickers...

Talent Lessons from the NFL Draft

Each April, the National Football League draft captivates the attention of sports fans around the country with endless scrutiny of each team's picks and heated discussions about which player will have the most impact. What can the draft teach your...

Talent Management Gets an F

Only about a quarter of companies surveyed by i4cp have systematic talent management practices in place.

Talent Management Metrics Gets an F

Only about a quarter of companies surveyed by i4cp have systematic talent management practices in place.

Talent Recruitment: Rediscovering the Lost Art of Interviewing

After devoting 25 years to the field of executive search, I am more convinced than ever that organizations have lost their way by not using a disciplined and multivariable process for interviewing and evaluating candidates. HR researchers are pointing to increased automation and algorithms as the ne