Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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Mike Schwager on Projecting Your Best Professional Image

The most important part of an interview happens before the microphones are even turned on or the cameras start rolling. Preparation is key to any successful interview, says our guest, Mike Schwager . Remember to think about the talking points you want to bring up, be prepared to defend your stance w

Millennials Have Least Analytical Acumen, AMA Study Suggests

A survey suggests millenials aren't seen as having equal analytic savvy .

Millennials Need to Assess Their Future

change communications expert alerts millennials to two risks and two opportunities in the future.

Mimicking Increases Odds of Success in Negotiation, Says Study

"Think like the other person" is a common piece of negotiating advice, but acting like the other person might be an even better tactic. According to a new study, negotiators who mimic simple gestures, postures and mannerisms of their counterparts find...

Michael Alter on Building Superior Customer Service

At SurePayroll, employees win money for making mistakes. Although this approach may seem a little backward, Michael Alter , president of the payroll provider, says the only way to continue to grow is to change and try new things—and it may account for the company’s fast growth, a three-year growth r

Mind the GAAP

If you think GAAP is a typo for your favorite clothing store, it may be time for a brief introduction to Generally Accepted Accounting Principles. You can increase both your comfort level with financials and your value to your organization with some basic information adapted from AMA’s seminar Funda

Minding Your Global Manners

Although the world truly has become a global village, there are still many differences among cultures. A small behavioral faux pas-calling a person by his first name or sending an inappropriate gift-could sabotage an important deal....

Minimize Stress and Better Manage Time

Tips to reduce stress from poor time management

Minimize Stress and Manage Time

Tips to reduce stress from poor time management

Miranda Rights of Customer Service

If you can't remember the last time you experienced truly excellent customer service, you're not alone. Peter Shankman's tips will ensure that your business is never convicted in the court of bad service....

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