What is customer service? Nothing without exceptional reps. That’s why it’s important to take time to develop your employees’ skillset so they can be the best customer representative possible.
Bruce L. Katcher, Ph.D., explains why your management mantra should be: "Provide ongoing feedback." When you let your people know what's expected of them and how they're measuring up, the result will be a more confident and productive workforce....
Survey suggests employees demand greater regard from their leaders.
Companies must prepare for attrition in two key groups: high-performers and employees eligible to retire.
Are your employees constantly complaining about one another? Dr. Bruce Katcher offers advice on dealing with gossips and how to change their behavior.
Anticipating greater emphasis on talent management and competition for key talent, employers are planning to reshape their talent programs as the economy improves, according to the new Future of Talent Management survey from Mercer.
Learn how to encourage initiative.
Transforming a corporate persona into a community depends on impartial, diverse recruitment initiatives and an inclusive brand experience.
Reputation is critical to companies' success.
In the midst of the unexpected and unprecedented COVID-19 pandemic, most organizations have found themselves managing at least part of their workforce through a sudden shift to working from home.