What factors influence corporate culture? And how can businesses develop the kind of culture that fosters productivity and profitability? AMA commissioned a study by the Institute for Corporate Productivity to find out....
A steady economy and a stronger tech sector have set the stage for an increase in executive hiring. Those execs most in demand will be those who have proven expertise in managing a diverse work force and can innovate most successfully....
Leaders must focus on building engaged relationships with employees if they are to move their businesses forward post-recession.
Train your employees to be creative and solve problems before they grow out of hand.
For most companies, customer satisfaction remains the Holy Grail-but are they setting the bar too low?...
A traveler attempting to book a ticket by phone became frustrated after choosing from a menu of endless options then waiting on hold for twenty minutes before eventually being transferred twice, with the second time to a dial tone! When she called back, the first live person she connected with got a
Now, more than ever, the customer is king. The author of a new book, Make It Glow, offers five simple strategies for building customer loyalty during the downturn....
How leaders can show front-line workers the respect and appreciation they deserve.
Many customers are finding it more and more difficult to get acceptable levels of service from the companies they do business with-regardless of how much they spend, how long they've been a customer or how profitable they are. Attention, CEO's: this...
Bobby Hotaling tells how his company helped a client save on health care costs.