Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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Tony Beshara on How to Ace Your Next Interview

At some point, most people have been caught off guard by tough interview questions. In Acing the Interview: How to Ask and Answer the Questions That Will Get You the Job , the employment expert Dr. Phil called "the best of the best" gives job seekers candid advice for answering even the most unexpec

Tony Miller on Systemically Strengthening Our Schools

In devising his strategy to bolster the nation’s eroded educational framework, Deputy Secretary of the U.S. Department of Education, Anthony Miller , pulls from his business background as well as international research on the processes and metrics employed by other countries to raise the academic ba

Tonya Echols on Having Difficult Conversations in a Virtual Setting

Huge numbers of people are working virtually now—so what happens when you need to have a challenging conversation with a fellow business professional who isn’t in the room with you?

10 Business Card Etiquette Tips

As business etiquette expert Lydia Ramsey explains, even in the high-tech age of social media, manners still matter.

Top 10 E-mail Mistakes

Everybody loves e-mail: it's so fast and efficient. But never forget that an e-mail message still means business. And failure to follow proper "netiquette" guidelines can be hazardous to your career....

Top 10 Retirement, Health, and Welfare Benefit Challenges

Multinational employers may operate in diverse economies around the world, but they face certain common global human resource challenges-chief among them the changing concept of retirement and the continuing rise in the cost of health care, according...

Top Ten Traits of Great Leaders

Here are ten traits that identify outstanding leaders.

Top Five Strategies for Talent Management

Learn how to apply talent management strategically

Top Tips for Performance Appraisals

You would be hard-pressed to find someone who looks forward to performance appraisals in their organization. Performance appraisals are an intimidating experience for both those giving and receiving feedback, but AMA is here to help.

Training the Talented, the Ritz-Carlton Way

Across the world, Ritz-Carlton is synonymous with excellent customer service and exquisite hospitality. In this excerpt from his new book The New Gold Standard, Joseph A. Michelli explains how the luxury hotelier trains its "Ladies and Gentlemen" to...

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