Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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James Parker on Doing the Right Thing at Southwest Airlines

People matter most, we all know that. But most companies would rather slash costs, cut headcount, replace well-paid employees with lower-paid employees or outsourced workers, and reduce customer service. In the wake of 9/11, Southwest Airlines was faced with a disastrous situation that threatened to

Jane Jordan on Managing Media Through a Crisis

Jane Jordan, author of the book The Four Stages of Highly Effective Crisis Management, says that every company should have a crisis communication plan. With the development of social media and new forms of immediate communication, it is even more important than ever. What was once the province of pr

Jane Linder on the Management Secrets Behind Wildly Successful Initiatives

Have you ever wondered why so-called best management practice produces mediocre results? What if a team wanted to do something truly spectacular? What if it wanted to make a real impact? In her new book Spiral Up. . . and Other Management Secrets Behind Wildly Successful Initiatives , Jane C. Linder

Jack Mitchell on Why You Should Hug People at Work

We work in a 21st century world where email has replaced conversation, call centers have decamped to India and help lines have turned into a series of automated messages. And while many of us are habitually reaching for our cellphones and blackberries, there remains a part of us that longs for a lit

Jane Stevenson on Driving Innovation

Innovation—it’s more than a ubiquitous term for the shiny, new, and different. Jane Stevenson , coauthor of Breaking Away: How Great Leaders Create Innovation That Drives Sustainable Growth—and Why Others Fail, mines the minds of high profile executives and shares the gems that spark success. She de

Jason Wingard on Keeping Up with Business Education

Jason Wingard , author of Learning to Succeed: Rethinking Corporate Education in a World of Unrelenting Change , has a formula for how to keep up with the ever-changing business environment. On this episode he lays out a concise training strategy and how to overcome barriers to learning integration,

Jason Jennings on How New Leaders Can Hit the Ground Running

You have to hit the ground running— diagnose the situation, pull together a strong team, decide on a strategy, and inspire everyone to execute it. Jason Jennings and his research team searched for the new CEOs who had pulled off the most impressive transformations of this decade. He interviewed ten

Jaynie Smith on Competitive Advantage

Jaynie L. Smith is the author of Creating Competitive Advantage and president of Smart Advantage, Inc., a marketing/management consultancy whose clients range from mid-sized to Fortune 500 companies. She consults nationally and internationally with CEOs and executives, helping their businesses defin

Jeanne Bliss on Treating Customers Like They're Your Mom

When we think of customer service we tend to focus on the front line employees who are taking the customer phone calls. While they are often the face of the organization, there are thousands of decisions made throughout the company than wind up making customers feel less-than great. Jeanne Bliss , a

Jathan Janove on Hard-Won Wisdom

Jathan Janove has learned a lot of things about employee retention, both from the inside as an HR expert and the outside as an employment litigator. He joins us to give some tips from his new book Hard-Won Wisom , published by AMACOM, including his definition of employee engagement and some things y