In an exclusive interview, AMA CEO Ed Reilly talks about the “must-have” skills for managers and leaders, based on his new book AMA Business Boot Camp. The book is designed, says Reilly, to “give people the basics to go forward and build a successful career.”
What to do if two of your staff members have declared war on each other, from the new book 101 Tough Conversations to Have with Employees.
Only outstanding leadership—at all levels of the hierarchy—can pull a hospital, or any company, through difficult times like the ones we’re experiencing today.
While martinis (whether shaken or stirred) are no longer appropriate during the work day, we can learn a thing or two from intrepid Secret Agent Bond, James Bond. After all, in film after film, 007 gets the job done.
How many managerial roles and mindsets can you think of off the top of your head? And how many of those can one person reasonably be expected to effectively fulfill?
Addressing the age old problem of ineffectual communication between physicians and their patients, the National Board of Medical Examiners has mandated that each of the 16,000 students who graduate medical school each year in the U.S. must pass a “bedside manner test” before he or she may practice m
A manager is responsible for creating an environment in which people can motivate themselves.
Five simple approaches to dealing with workplace conflict.
Remember that old Billy Joel song, "Don't go changin' to try and please me"? Too bad corporate America doesn't share the sentiment. Today's employees are not only expected to deal with constant change, but to actually embrace it....
Organizations face unprecedented upheaval due to the COVID-19 crisis—but its impact can also lead to a chain effect of additional crises—from dramatically different customer needs to business model shakeups to seismic market shifts. Strategies that have quickly pivoted to meet sudden drastic change