Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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Inheriting an Employee with Disciplinary Problems

Strategies for dealing with new team members who may be less-than-perfect, from the new book 101 Tough Conversations to Have with Employees.

Inputs Vs. Outputs: Where Should Your Focus Lie As A Team Leader?

I was sitting in on a sales team meeting a few weeks ago, listening to them talk about how they stay motivated when they hear “no” all day, every day. The team leader recommended that they focus on doing the right things.

Introduction to Coaching

What exactly is managerial coaching? How is it different from performance management, training, or ongoing feedback? These basic guidelines, adapted from AMA’s seminar Coaching and Counseling for Outstanding Job Performance, answer these questions and much more.

Is Multi-tasking Counterproductive?

Do you pride yourself on your ability to handle multiple tasks at once-say, answering e-mail while talking on the phone? You may not be as efficient as you think. New research suggests that when workers are engaged in multiple activities at once,...

Is Your Organization a "Red Zone" or a "Green Zone?"

Red Zone workplaces are full of unhappy, noncooperative people who are focused more on who to blame when things go wrong than on how to make things go right. If this sounds like your workplace, perhaps it's time to seek out "greener" pastures....

It's Time to Review the Performance Review

A new approach to performance reviews.

Just Say No to Your Inner Control Freak

Are you a micromanager? Ask yourself these 10 questions to find out. (Warning: too many “yes” answers may mean you’re driving a stake through the heart of employee productivity).

Keep Your Inner “Jack Donaghy” in Check

Is your management style more like "30 Rock's" Jack Donaghy or Liz Lemon? Effective leaders must strike a balance between the two.

Launching a Behavioral Coaching Program in Your Organization

Companies that offer a strong behavioral coaching program will attract quality talent while maximally leveraging the employees already on board. People are increasingly looking to invest their skills and talents in organizations where “payback” is more than the salary they earn.

Leading Virtual Team Meetings Is About Creating Connections

If you’re leading a virtual team, how do you make your team meetings productive and useful for everyone?