Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

Topics

Dealing with Fine "Whine"

Why employees whine, how to deal with whiners, and how to prevent whining.

Dealing with the Bad Boss

The bad boss is a particularly serious problem during an economic downturn. If you have one, here are some ways to improve your work life, especially now, when finding a new job may not be an option....

Dealing with the "No-Boss Boss"

What's worse than having a really bad boss? Having a boss who doesn't do anything at all. Gini Graham Scott, Ph.D., dubs this character the "no-boss boss," and she awards him the #1 spot in her book A Survival Guide for Working with Bad Bosses:...

Dealing with Your Boss: Dos and Don'ts

Are you having trouble dealing with your boss? Here are some tips on dos and don'ts to follow to establish a great relationship with your supervisor.

Decoding the Job Interview

You think the interview is going well, but what’s the hiring interviewer really thinking? Business communication expert Carol Kinsey Goman offers 10 cues to determine whether or not you’ll get the job.

Difficult Employees

One of the first steps in getting a wayward employee back on track is to decide whether he or she needs coaching or counseling. Here's how to tell which is the right solution for your problem employee....

Do You Know What Your Body Just Said?

We reveal a lot about our attitudes, emotions, and motives by the way we hold our bodies.

Do You Need an "Attitude Adjustment?"

Take a quick “Affirmative Attitude Self-Assessment” from AMA’s seminar “Projecting a Positive Professional Image” to find out if you’re showing people the right stuff or sending out bad vibes.

Don't Get Tripped Up on Power

Learn how to keep power that came with your new title in perspective.

Emotional Dimwits Need Not Apply

Leadership competencies, based on an i4cp/AMA survey, include Emotional Intelligence in the top 5.