Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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How to Set the Stage for a Difficult Conversation

Before you hold a difficult discussion with someone else, you need to hold one with yourself. Examining your own motives and attitudes helps clear your mind and lighten your baggage. Here are some questions you should ask yourself as you prepare for...

How to Start a Difficult Discussion Off Right

'I don't like your attitude." That's an example of a bad way to begin a difficult conversation. The words you use to broach a sensitive topic can make the difference between a productive discussion and a combative shouting match. Author David Lee...

How to Use Communication to Build Trust and Inspire Loyalty, as Well as Lead Effectively

Good communication can build trust and inspire loyalty in your company. Helio Fred Garcia explains how this helps you lead your team effectively.

How to Use Body Language for a Successful Career

How to project confidence and credibility using non-verbal communication.

How Women Can Find Their Leadership Voice—and What It Means for Their Careers

For businesswomen, finding your “leadership voice” is part of becoming a leader, and it may have a big impact on your future success. Developing this skill may not be easy, however, says an expert in women’s leadership training.

I Heard It Through the Grapevine

The rumor mill is alive and well in corporate America. According to a recent survey, nearly half of the respondents said they would put more credence in the company grapevine than in what a corporate leader says. Carol Kinsey Goman, Ph.D., takes a...

I Object! Four Steps to Handling Objections

Advice for managers for dealing with objections and dissent so that people can move forward to get work done.

I'm a Manager, and So Can You

Being a good manager isn't all that different from being a good person.

Improving Your Communication

Two situations are shared to help you with your communication skills.

Increasing Productivity: Knowing Which Tasks to Delegate

As a manager, one of the basic management skills you’ll need to master is delegation. Delegation is the process of turning over responsibility and authority for the completion of a task to employees.

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