Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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5 Reasons People Love A Good Story

Why do some products gain mass appeal, acquire a dedicated following, and draw customers to wait in line for the latest version, while other product launches flop?

6 Key Questions for Making Strategic Business Decisions

As a leader, making the right strategic decisions for your business is one of your most important duties.

9 Key Roles of Change Leaders

From adopting new technologies to adapting to meet increased customer expectations, change is essential to business survival.

A Fresh Take on Complexity Costs

Complexity costs are the single largest determinant of your company’s cost competitiveness. The costs have grown in corporate pursuit of competitiveness through expensive and complex new processes, product portfolios, and organizations. Fortunately, your company’s competitors are probably carrying a

A New Customer Metric to Blow the Whistle on Bad Profits

Here's a simple technique that you can use to evaluate your customers' experience with your organization. Better yet it will help you identify what you can do to improve each customer's relationship with your company....

A Template for Cognitive Restructuring

In times of unprecedented upheaval and disruption in business, organizations need to display resilience in powerful measure.

Alliances Between Small and Larger Companies Can Mean Risky Business

There are many ways a small company can benefit by forming an alliance with a larger one, including the ability to tap into a larger customer base. But the failure rate for these partnerships can be as high as 60%. Here are some strategies that will...

Are Supply Chains And Sourcing Boring? Not When They Provide A Competitive Edge

For decades after WWII, the military approach to supply chain management and sourcing served private industry perfectly well. Now, however, it does not. Across a wide spectrum of industries, once-potent companies are in trouble: Walmart, IBM, Procter & Gamble, Pfizer, HP.

Are You a Fixer or a Grower?

When it comes to business growth, bigger is not always better. Sometimes it is best for an organization to grow smarter instead of fatter. Robert M. Tomasko, author of the book <i>Bigger Isn't Always Better</i> suggests two points of view. The Fixers...

Arrows in the Decision-Making Quiver

What's the best way to make a decision? Should you use your power of intuition, as Malcolm Gladwell advocates in his best-seller Blink? Or should you rely on careful reasoning and painstaking evidence, as Stanford professors Jeffrey Pfeffer and...