Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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Employee Self-Assessment Examples in Customer Service

What is customer service? Nothing without exceptional reps. That’s why it’s important to take time to develop your employees’ skillset so they can be the best customer representative possible.

Employers Reshape Talent Management Programs

Anticipating greater emphasis on talent management and competition for key talent, employers are planning to reshape their talent programs as the economy improves, according to the new Future of Talent Management survey from Mercer.

Employers Lack Bench Strength to Sustain High Performance

Companies must prepare for attrition in two key groups: high-performers and employees eligible to retire.

Enlightened Office Politics

"Office politics" doesn't have to be a dirty word. Principled people can learn how to play the political game without betraying their core values....

Expatriate Assignments, And Employees Are on the Rise

International assignments are on the rise, driven by the continuing trend towards globalization, according to a new survey....

Experienced, Mature Workers to Compete with College Students for Internships

More than one quarter of employers interviewed say they will be seeing experienced workers—some 50 years or older—for intern positions.

Faith at Work Is No Longer Taboo

How should a company respond to requests for prayer breakfasts? How about e-mail sign-offs that quote Scripture? These are just two of the challenges presented by the burgeoning "faith-at-work movement." Time will tell whether these issues will become a legal minefield or a source of competitive adv

Few Companies Integrate Management Succession with Strategy

AMA study shows how a succession planning policy fueled a company's business strategy.

Few Organizations Have Confidence in the Effectiveness of Performance Management Programs

Learn the quality of performance management programs today

Find and Retain Top People for Your Small Business

In tough economic times, hiring the best talent is especially critical. These seven tips will help you attract and retain the superstars your small business needs to succeed....