Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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The Secrets to "Growing" Great Employees

How does your garden (of employees) grow? In her new book Growing Great Employees, executive coach Erika Andersen explains how you can help your people bloom where they're planted....

The Value of Creating an Organizational Learning Culture

Learning is directly correlated to employment engagement, and it is up to leaders to embrace their roles as learning advisors.

The Virtues of Informal Learning

Learning comes in many different ways, and not all of them happen in the classroom. In this article, the Human Resources Institute's Jo Averill-Snell reviews the practice of informal learning and finds that some of the most powerful learning takes...

Training the Talented, the Ritz-Carlton Way

Across the world, Ritz-Carlton is synonymous with excellent customer service and exquisite hospitality. In this excerpt from his new book The New Gold Standard, Joseph A. Michelli explains how the luxury hotelier trains its "Ladies and Gentlemen" to...

University Health System's Administrative Professionals Academy: A Case Study in Excellence

University Health System's Administrative Professionals Academy is a case study in excellence.

We've Got Your Business Case for Learning Right Here

It’s not easy to quantify the positive impact of learning on business performance, but a new study by i4cp makes it easier. It shows that companies that excel at driving financial performance, market share, and customer satisfaction are also most effective at managing learning.

When to Coach and When Not To

Learning how to recognize when and when not to coach is just as important as learning how to coach. Used in the right situation at the right time, coaching can make the life of a manager immensely easier, but if managers try to coach employees who...

Why Cross-Cultural Training Could Be a Waste of Money

I’m amazed how often we default to seminars, conferences, and training as if they’re the panacea to all things cross-cultural. Our sales people are struggling with how to negotiate effectively in China: "Let’s hire someone to train them about China."

Why Zappos.com Pays New Hires $1,000 to Quit

Founded in 1999, the online shoe retailer Zappos.com has been an astonishing success story, growing to nearly $1 billion in sales. Even more impressive than its sales numbers, however, are the number of customers who rave about Zappos's customer...

Avoid Information Overload Through Effective Information Gathering

How to recognize the difference between data that measures and data that informs.