Analytical Skills 
Improve business decisions by learning how to gather, interpret and present data.

Develop specialized skills and strategies to help you assess patterns, identify relevant questions, gain data-driven insights and effectively share analytical information with others.

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Leadership and Management

Project and Process Management

Brian Tracy on Building Relationships With Customers

Everything today in selling is building relationships. And the keys to successful building relationships within selling are trust and credibility.

How to Provide 21st Century Customer Service

Today’s customers have more choices and more places to air their grievances than ever before. In an exclusive interview, the author of High-Tech, High-Touch Customer Service explains how to keep the best aspects of old-fashioned customer service excellence while retooling them to suit our complex, d

25 Ways to Keep Customers for Life

Acquiring new customers is an expensive and exhausting process. Arnold Sanow offers 25 tips to keep customers from leaving that any business can use.

5 Reasons People Love A Good Story

Why do some products gain mass appeal, acquire a dedicated following, and draw customers to wait in line for the latest version, while other product launches flop?

A ”Sure” Thing: How Empowering Customer Service Reps Leads to Increased Revenue

SurePayroll President Michael Alter tells about his company's customer service program.

A Big Mistake: Promising to Handle a Complaint, Then Letting It Slide

Learn a productive way to handle complaints. Certainly don't promise to address the problem and then let it slide.

Adjusting the Picture on Customer Focus

At first glance, "big picture thinking" and "customer focus" would seem to be mutually exclusive terms. After all, the first phrase connotes a farsighted, panoramic view of business, while the second implies an intense, laser-beam-like concentration...

Are You Putting Your Clients Last?

Ten ways you might be inadvertently letting your customers down.

Ben Franklin on Customer Service

You may think you know the essential ingredients of exemplary customer service. But if you really want to please your customers, hearken back to 1749 and read what wise old Ben Franklin had to say about the subject. For starters: "You are as much...

Better Make It Real

A brand represents a promise—to your customers, employees, vendors, suppliers, and other business partners. Now, as companies “reboot” their businesses to emerge from the recession, the ability to live up to that promise is most critical. Your key stakeholders will accept no less.

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