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Successfully Managing People

Move your team to higher performance

Are you ready to develop a high-performance team and get more done? Resolve team conflict using emotional intelligence and get more from your team by adapting your management style to every situation. You’ll learn how to: Motivate every member of your team—even if they don’t share your values Use positive and corrective feedback to turn problem employees around and maximize productivity Apply the most relevant conflict resolution style to eliminate friction You’ll also get: Practice adapting your style using case studies Personal feedback from the instructor and peers Pre- and post-seminar assessments Tune-up materials to review what you’ve learned after the event And additional resources to maximize your training goals   Receive a FREE Manager's Toolkit when you register for this seminar.  Click here to learn more.

Seminar Number: 02295

5
(1147 reviews)
  • In-Person
  • Live Online
  • At Your Company Location

Course Scheduling & Pricing

Home>Course Topic>Management and Supervisory Skills>Successfully Managing People

Who Should Attend

Managers and individuals with management responsibilities whose success depends on managing people successfully through clear communication, a cooperative attitude, and commitment to shared goals.

  •   In-Person2 Day(s)
    1.2 CEU, 12 CLP, 14 CPE, 12 PDU, 12 PMU
  •   Live Online2 Day(s)
    1.2 CEU, 12 CLP, 14 CPE, 12 PDU, 12 PMU
 
 

Are you ready to develop a high-performance team and get more done? Resolve team conflict using emotional intelligence and get more from your team by adapting your management style to every situation.

You’ll learn how to:

  • Motivate every member of your team—even if they don’t share your values
  • Use positive and corrective feedback to turn problem employees around and maximize productivity
  • Apply the most relevant conflict resolution style to eliminate friction

You’ll also get:

  • Practice adapting your style using case studies
  • Personal feedback from the instructor and peers
  • Pre- and post-seminar assessments
  • Tune-up materials to review what you’ve learned after the event
  • And additional resources to maximize your training goals

 

Receive a FREE Manager's Toolkit when you register for this seminar. Click here to learn more.
  • Master challenging situations with proven tools and techniques
  • Communicate with authenticity, clarity and precision
  • Flex your management and personal style for impactful work relationships
  • Tailor your approach to motivate and empower different types of people
  • Apply ethical leadership and set ethical standards throughout your work group
  • Recognize the role of values in managing and influencing people
  • Apply the principles of emotional intelligence to elevate you to a new level of effectiveness

The Experience of Being a Manager in Today’s Organization       

  • Recognizing how economic and social trends have changed the manager’s role
  • Defining “successfully managing people”
  • Discussing and illustrating specific challenges you face when motivating others in today’s organizations

Values, Ethical Leadership and Organizational Culture

  • Defining “values” and recognizing their source 
  •  Identifying ways in which values impact work life and productivity
  • Defining “ethics” and setting ethical standards for employees
  • Understanding your role in creating and sustaining the organization’s culture

Personal Styles: DiSC

  • Determining your own personal profile (disc profile)
  • Delving into the strengths and limitations of your disc profile
  • Using behavioral cues to determine others’ personal style
  • Gaining insight into how to more effectively work with other personal styles

Motivating Those You Manage

  • Distinguishing between pre-motivators, demotivators and motivators
  • Tailoring your motivational efforts to individual employees and situations
  • Applying motivational strategies when delegating responsibilities and/or tasks to an individual

Communication Skills for Managers

  • Using techniques of active listening to gain critical information
  • Effectively using positive and corrective feedback
  • Dealing with difficult employees

Emotional Intelligence

  • Describing the competencies of emotional intelligence
  • Assessing your own level of emotional intelligence
  • Developing a strategy for improving your emotional intelligence

Special Feature

This Seminar Features Blended Learning

AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses, and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.

Learning Objectives

  • Appreciate How the Role of Manager Has Changed in Today’s Organizations
  • Recognize the Role of Values in Managing People
  • Describe the Importance of Ethical Leadership
  • Identify How Your Organization’s and Workgroup’s Culture Shapes the Behavior of the People You Work With
  • Assess Your Management and Personal Style and Adjust It to Different Situations
  • Adopt the Approach Needed to Motivate Different Types of People
  • Communicate Effectively with Those You Manage
  • Apply the Principles of Emotional Intelligence to Achieve Greater Effectiveness
  • Use Feedback to Improve Performance and Manage Difficult Employees

Being a Manager in Today’s Organization

  • Recognize How Economic and Social Trends Have Changed the Manager’s Role
  • Define “Successfully Managing People”
  • Discuss and Illustrate Specific Challenges You Face When Motivating Others in Today’s Organization

Organizational Culture and Ethical Leadership

  • Define “Values” and Recognize Their Source
  • Identify Ways in Which Values Impact Work Life and Productivity
  • Identify the Values Conflicts in Yourself, in Others, and in the Organization
  • Recognize How Values Inform an Organization’s Culture
  • Define “Ethics” and Recognize the Manager’s Role in Setting Ethical Standards for Employees

Personal Styles: DiSC®

  • Determine Your Own Personal Profile (DiSC® Profile)
  • Gain Insight in to the Strengths and Limitations of Your DiSC® Profile
  • Use Behavioral Cues to Determine Others’ Personal Styles
  • Gain Insight into How to More Effectively Work with Other Personal Styles

Motivating Those You Manage

  • Define “Motivation” and Identify the Important Factors in Motivation and Employee Engagement
  • Understand Pre-Movitators, Demotivators, and Motivators
  • Differentiate Between Motivation and Engagement
  • Tailor Your Motivational Efforts to Individuals and Situations
  • Employ Motivational Strategies to Delegate for Engagement

Delegation

  • Identify the Different Delegation Styles, and Recognize How and When to Use the Guidelines
  • Evaluate Employees and Situations, and Determine the Appropriate Delegation Style
  • Appreciate the Importance of Openness to Trying New Delegation Styles with Employees, as Appropriate

Communication Skills for Managers

  • Use Positive Feedback to Improve Employee Commitment and Strengthen the Team
  • Effectively Deliver Corrective Feedback
  • Deal with Difficult Employees

Emotional Intelligence

  • Define “Emotional Intelligence”
  • Describe the Competencies of Emotional Intelligence
  • Develop a Strategy for Improving Your Emotional Intelligence
  • Manage and Adapt the Emotional Behaviors You Exhibit That Impact Your Leadership and the Team Environment
  • Integrate Empathy to Promote Strong Relationships

Download Extended Seminar Outline PDF

This course is valid for 12 PMUs.
5 Professional Effectiveness [PE]
7 Relationship Management [RM]

American Management Association is accredited by the International Association for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI).

Talent Triangle PDUs

[L] 12

Project Management Institute (PMI) Talent Triangle, 2015.
Reproduced with the permission of PMI. Copyright and all rights reserved

AMA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information or for more information regarding administrative policies such as complaints and refunds, please contact Martha Leon at 212-903-8173.


Recommended CPE Credit: 14 hours/Intermediate
Prerequisites: Managerial experience
Advance Preparation: Online pre-and post-assessment
Delivery Method: Group Live/Group Internet-Based
Field of Study: Non-Technical - Communication, Personal Development

In-Person Schedule

11 Sessions Available

Live Online Schedule

10 Sessions Available

  • $2,895.00 Non Members
  • $2,595.00 AMA Members
  • $2,478.00 GSA
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  2025-12-15 2025-12-16 Dec 15, 2025 - Dec 16, 2025 2 Days IL Chicago 60601-5927 Chicago Register Now

The entire course was engaging and the material/content extremely relevant.
5
Adriano D.
 
Controller
 
Industry: Manufacturing, Industrial Machinery & Equipment
Great course, introduced some new information, let me know that I was doing a lot of things we discussed on how to be successful without ever being aware I was doing it.
5
Justin H.
 
Manager, Performance Test Services
 
Industry: Software
Learned a lot of new topics to use in my current management role; Instructor was very thorough, used a lot of examples, and made time to ensure participants were clear on each topic being taught
5
John S.
 
Technical Manager
 
Industry: Manufacturing
The seminar provided great insight to myself and how to communicate with my team effectively.
5
Mary W.
 
STOCKROOM FORMAN
 
Industry: Manufacturing, Electronics
Information provided was very well presented. Interaction with instructor was good.
5
Macrina O.
 
QA Supervisor
 
Industry: Membership Organization
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