John C. Maxwell on the Irrefutable Laws of Leadership By: Published: Jan 24, 2019 Every workplace is filled with a wide range of personalities. From Difficult to Disturbed (AMACOM), the new book by Dr. Laurence Miller, gives managers the insight, understanding, and tools they need to get the best from those who present the toughest problems. From Difficult to Disturbed helps readers become better managers by providing insight into both big and small people-problems that can seriously disrupt the workplace if they’re not handled correctly. The book contains down-to-earth solutions for dealing with: • Personality Types including avoidant, dependent, histrionic, narcissistic, or antisocial workers • Common People Problems such as unproductive, angry, uncooperative, or chronic problem employees • Mental Disorders such as depression, bipolar disorder, schizophrenia, anxiety and panic disorders, as well as alcohol and substance abuse Laurence Miller, Ph.D. is a clinical and forensic psychologist, educator, author, speaker, and management consultant. He maintains a private practice in psychology and also works extensively with law enforcement, the judicial system, social service agencies, and private corporations. In this week’s You’ve Been Spotted segment, Kevin Lee interviews participants from AMA’s course "Improving Your Managerial Effectiveness”. Listen to these participants share practices, tips and guidelines they’ve learned for dealing with difficult employees. For additional training on this topic, consider these AMA seminars: * How to Conduct Effective Workplace Investigations * Standing Strong in Difficult Workplace Situations * Confronting the Tough Stuff: Management Skills for Supervisors To learn more, read these AMACOM Books: * From Difficult to Disturbed, by Laurence Miller * The Employer’s Legal Advisor, by Thomas M. Hanna * Fair, Square, and Legal, 4/E, by Donald H. WeissDr. John C. Maxwell is the founder of Maximum Impact, an Atlanta-based organization with a mission to develop leaders of excellence and integrity. Dr. Maxwell is author of more than 30 books with more than 7 million copies sold, including Failing...Dr. John C. Maxwell is the founder of Maximum Impact, an Atlanta-based organization with a mission to develop leaders of excellence and integrity. Dr. Maxwell is author of more than 30 books with more than 7 million copies sold, including Failing Forward: Turning Your Failures into Stepping Stones for Success, The 21 Indispensable Qualities of a Leader, and The 21 Irrefutable Laws of Leadership. Many of his titles have landed on the best seller list in noted publications such as the New York Times, Business Week, Wall Street Journal, USA Today, and CBA Marketplace. In this week's "You've Been Spotted" segment, Kevin Lee interviews participants from AMA's Advanced Executive Leadership Program. Listen to them share how they strengthened the leadership values that matter most to them.AMA_Edgewise_0735.mp3