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Aaron Sandoski on How the Wise Decide

How do the wise decide and lead businesses and organizations to great success is the question Bryn Zeckhauser and Aaron Sandoski posed to themselves after landing their first jobs as managers. Despite the best training the world could offer—Harvard MBAs and stints at McKinsey & Company, the elit

Adam Gordon on Being Future Savvy

In order to succeed in their industries, decision-makers today need to anticipate the future outcomes not only in their own industry but also in society and technology as well. Futures analyst Adam Gordon has spent a lifetime deciphering changes and trends in a variety of industries. His book Future

Adam Werbach on the Strategic Advantage of Sustainability

More than ever before, consumers, employees, and investors share a common purpose and a passion for companies that do well by doing good. So any strategy without sustainability at its core is just plain irresponsible—bad for business, bad for shareholders, bad for the environment. In his book Strate

Adrian Gostick on Creating Engaging Teams

When Medical City Dallas Hospital wanted to increase its patient satisfaction scores, it didn’t just rewrite another long mission statement or come up with a new set of rules. It said It wanted “to create raving fans out of our patients and families.” The phrase “raving fans” got the employees’ mind

Adam Toporek on Being Your Customer's Hero

Customer service isn't always the most glamorous job. It usually only makes the news when something has gone horribly wrong or over-the-top indulgent. However, there's a happy medium, says Adam Toporek , author of Be Your Customer's Hero , published by AMACOM. Being a hero to your customers isn't ab

Adrian Ott on Customers Who Are Always Connected

Renting a movie can be fun, until the next day when you have to find time to return it to the store. Netflix saw that, and revolutionized the movie rental industry with easy delivery and no late fees. Blockbuster, late to the movies on demand game, recently filed for Chapter 11 bankruptcy. When time

Al Pittampalli on the Modern Meeting

Meetings are a staple of our work lives that can be an inefficient drain of time, resources and creativity. Al Pittampalli is the author of Read This Before Our Next Meeting, which outlines a fresh methodology to the meeting structure. The “modern meeting” encourages preparedness, speed, and results

Alan Trefler on Keeping an Eye on Consumers

In his book, Build for Change: Revolutionary Customer Engagement through Continuous Digital Innovation , Alan Trefler discusses the divergence that is becoming more and more visible between successful leading companies and the not so successful companies. Trefler argues that consumers are becoming m

Alex Kjerulf on How to Love Your Job, Love Your Life and Excel All Year Long

When people love their jobs, they are more productive, creative and motivated. They’re also happier in life. Similarly, happy companies find they are more efficient, innovative and make more money than their unhappy competitors.

Alexandra Levit on Finding the Job and Employment Success

Alexandra Levit , author of the book Blind Spots: Ten Business Myths You Can’t Afford to Believe on Your New Path to Success discusses her book in which she points out the biggest myths of business success and the things people believe that don’t work for most of the truly successful. In this editio

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